1. Delhivery pick up will be hampered in NOIDA because of some technical glitch ( Mapping ) in the system. We will try to recover by 27th July.
2. Bluedart:- With immediate effect Temporarily Services are Suspended on below pin codes of Indore due to OPS issue for one week
Pin Code
452001
452002
452009
452012
452016
3. Shadowfax:- Would like to inform you that pickups and deliveries would be affected on the below mentioned location till 27th July due to MAHA SHIVRATRI.
Most of the roads/highways are blocked or one way and large vehicles are not allowed in the city and main highway where Kavad Yaatra is going on.
* Meerut
* Haridwar
* Hapur
*Ujjain
*Varanasi
*Allhabad
*Puri, Odisha
*Veraval, Gujarat
*HRD_Tibriroad_N
*Sharnapur
*Meerut
*Ghazibad
4. SR secure -
Secure High-Value Shipments
Now the seller can secure your high-value shipments at the time of order creation as well.
The seller can easily secure the shipment while creating an order if its value is more than Rs. 5,000, and the seller wishes to secure that particular shipment instead of all. In case the shipment is stolen, lost, or damaged in transit and the seller has opted for the shipment security, the seller will be eligible for a refund of up to Rs. 25,00,000.
Steps to opt for SR secure -
Step 1: Log in to the Shiprocket account and go to Orders → Create Orders.
Step 2: Create an order by entering buyer details.
Step 3: When entering order details, click on Yes, secure my Shipment under the Secure the Shipment heading.
Step 4: Choose pickup address and enter package weight.
Step 5: Fulfill all other details under the Other Details tab and click Add Order.
5. Add RTO option -
The seller can enter a different RTO address than the pickup address right from the mobile App. The seller can choose the existing address or add a new address (warehouse address) to receive the RTO shipments.
Steps to add RTO address -
Step 1: Log in to your account and go to More → Settings.
Step 2: Go to Pickup addresses and select the address against which you wish to add a new RTO address.
Step 3: Scroll down and tick the box Use Different Address as RTO address.
Next, the seller can either select a pre-existing address or add a new address.
6. Manage Returns Easily With End-to-End Returns Management by Shiprocket -
Steps to activate return management -
1. Go to → Settings → Return Settings
2. Here, turn on the toggle for ‘Enable Buyer Return
3. Next, select the number of days upto which the customer can raise a return request
4. Following this, the seller can select the products he wants to determine as eligible for returns. The seller can either select all the SKUs or upload a list with the specific SKUs
How to Activate Refund Management
Go to → Settings → Return Settings
Select the toggle if the seller wants to allow refunds against COD and prepaid orders and determine the order status at which the refund will be processed.
Shopify sellers can choose an auto refund if they want to get the refund in the form of store credits.
7. How The Return Process Works
For non-Shopify sellers
Buyer request Return from Tracking Page → Accept/Decline your Return Requests → Schedule
Pickup for Returns → Process Refund Manually → Acknowledge Returned Product(s)
For Shopify sellers
Buyer request Return from Tracking Page → Accept/Decline your Return Requests → Schedule
Pickup for Returns → Process Refund Manually or via Shopify store credits → Acknowledge Returned Product(s) and Auto Restock.
8. Benefits of End-to-End Return ManagementSeamless Return Flow
The seller can process returns, refunds & restock from a single tab -
· Quality Check
· Enable Quality Check to ensure that all products are unused/unworn.
· Auto Refund (For Shopify sellers)
· Process Shopify store credits in one click
· Auto Status Update (For Shopify sellers)
· Get real-time updates on Shopify’s return and refund statuses.
· Buyer Communication
· Automated return status updates to your buyers via Email & SMS
9. Incomplete tickets should not be sent to FOPS/TECH/LOPS.
9.1. In case of connection dispute ask the seller to share the below mandates -
1.Date of pickup,
2.Count of total shipment picked up on that date,
3.Share all signed manifest copies for a particular courier, if multiple Manifest generated and picked on the same day
4.FE Phone No.
10. CSAT has to be pitched on every call wherein; the seller is satisfied with resolution and the case is FCR. For NFCR cases, no agent should pitch the CSAT.
11. Sales call handling -
The agent should educate the basics about the siprocket including plans mentioned on the website. The agent will not assign the case to the sales without informing the basics.
The tickets for warehouse concerns should not go to sales.