1. We have launched Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Who all can make a shipment?
Any seller who has GSTIN invoicing enabled in Shiprocket settings and has GSTIN added for the locations.
What all is serviceable?
Prepaid Order Amount <50k INR
Prepaid (we will open COD soon once Amazon approves)
Max Dimension 70*70*45 cm
Min weight is 0.5kg
Max weight is 18kg
Only non-hazmat items
Mode: Surface
Note: Dangerous goods cannot be shipped with Amazon.
Label:
Only thermal printing is accepted by Amazon
How are pickups generated for Amazon?
Shipments created with Amazon get automatically scheduled for pickup, sellers don't have to generate pickup manually.
Shipments are picked up in 2 slots and the same is displayed on seller panel during ship now:
If shipment is created till 9:45am, the shipments are picked between 10 am-1pm
If shipment is created till 12:45pm, the shipments are picked between 1pm-4pm.
2.Need to avoid ticket creation for POD disputes & use ICRM dispute button for DNR cases.
3. The agent will add notes to the existing “ops resolved” tickets in case the seller is calling for the same concern.
4. CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.
5. Tickets should not be left open in case FCR tickets.
6. The GST on seller's freight invoice will only reflect if the GST is added by following the below path -
Settings --> accounting details
Once the seller adds the GST in the SR panel then the same is reflected on his freight invoice from the next billing cycle. The agent should not guide for GSTIN process in such cases.
7. Ensure emails to be sent to the ED team along with assigning the tickets to the respective ED agent.
8. Recharge :
Sellers now have the flexibility to either choose the amount from the
drop down or add in multiples of Rs 200/500/1000/5000 in their Shiprocket
wallet.
9. Ticket treatment- ops resolved -
The agent will add notes to the existing “ops resolved” tickets in case the seller is calling for the same concern.
10. CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.