23 November 2021

1. Please note in case the agent assigns me a ticket to mark a shipment as soft loss then pls make sure it does not fall under seller dependency. If it is a seller dependent case then request the seller to wait for delivery of RTO shipment and assign the ticket to LM for a reattempt.

2. Scenario-

Seller is asking for a document to file claim to third party insurance -

COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .

3. GST percentage calculation in invoice-

Service + 18 % tax

4. Seller is asking for ledger-

Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.

Ledger for any seller is available from the beginning.

5. Once received the request from client for Self-WABA configuration, ticket to be raise as per below information,

· Ticket Properties:

· FCR- Yes

· Type- Request

· Issue Category- SR_Engage

· Sub Category- Self WABA

· Status- Awaiting Customer Response (Reply to client first then change the ticket status)

· Group: SR-Engage

· Advisor Name: Ankit Singh/Apoorva Sharma/ Diganta Mukharjee(Select any one)6.

6. Seller is asking for invoice to claim TDS -

Prepaid-

The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.

Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.

7. About Shiprocket Fulfillment:

Shiprocket Fulfillment is a unique offering designed for eCommerce sellers looking to offer a delivery experience like Amazon and Flipkart to their customers via their own website or any other channels. It enables sellers to stock their inventory near the customer’s location for faster delivery of products.

Key Benefits of opting Shiprocket Fulfillment:

1. Faster delivery to customers

2. Lower freight cost

3. Reduction in weight discrepancies

4. Decrease in RTO because of faster product delivery

5. Amazon and Flipkart like delivery for a delightful customer experience

6. Focus solely on business growth and let Shiprocket Fulfillment handle your order processing efficiently

Currently, Shiprocket Fulfillment facility is based out of Bangalore, Kolkata, Delhi, Gurgaon and Mumbai.

8. Please find below PYK spoc & ticket properties to be selected while assigning the cases-

SPOC- Manasranjan Maharana

Ticket properties -