1. Insurance FAQs updated and attached-
2. Tech imp points -
a). There are 3 reasons for order not sync 1. If Channel is Amazon, only the self-ship order will be synced. 2. If Channel is Shopify, only unfulfilled / Unshipped status orders will be synced else not. 3. Other Channels, ask the client to check the status of order sync, channel activation status and Shiprocket account should not be Suspended or Terminated.
b). Client has to integrate the channel or API with the shiprocket panel, then shipping charges and courier serviceability will be visible in the website.
For this activation we have an internal api for Woocommerce only and for their further clients, they can use the external api. Doc link for external api: https://apiv2.shiprocket.in/v1/external/courier/serviceability/ Woocommerce: https://support.shiprocket.in/support/solutions/articles/43000326199-how-do-i-integrate-woocommerce-with-shiprocket-
c).Inventory management is available with all the SAAS plans.
Path: SR Panel-->Channel-->Manage Inventory
d).MPS order can be created manually, there is no API as of now.
e).Pincode serviceability issue on Woocommerce -
There are multiple reasons to face this issue: 1. Sellers need to complete the app configuration in the woocommerce store or channel. 2. Sellers have to update the product information(weight and dimensions in kg/cm) in woocommerce channel for all the products. 3. Selles have to add at least one pickup address on their shiprocket account. f).For real time rates on woocommerce channel client need to follow the mentioned below steps: Login to Woocommerce>>Click on plugins>>Search for "real time rate plugin and activate the same".
g). Buyer Communication is available with all the plans, if client wants to edit the communication then, client has to upgrade the plan to Enterprise Plan