24 Feb 2021

1. For POD dispute cases, an agent will raise NFCR ticket and simultaneously suggest the seller to take action on the panel too (No changes in TAT)

2. Now an agent can check the Blue dart activation status after document submission from ICRM and share the reason and guide further action to the seller.

3. An agent will enter company ID--> click on view details-->click on "Go to Courier Approval"

4. Complete address is required for documentation, City, state, and Pincode is mandatory

5. Company name in seller panel and form should be the same as per KYC document.

6. Seller has to change the name in the panel in case name is different.

7. Incase of "Partnership or Pvt ltd firm" company stamp is compulsory. Signature should be of any partners or board of directors.

8. PAN card if not uploaded at the time of KYC then pan number needs to be uploaded with same PAN number

9. SR capital is not live, our agent will not give any information to the seller stating " Currently we do not have such plan, in future if we will launch any plan then we will definitely inform our sellers"

10. Seller can see the active International shipment couriers options in seller panel under below path :-

a) While creating an International shipment active couriers will appear in panel ,CORE page

b) Seller panel--> Setting --> International

11. We have given two options for KYC to the seller "Individual and company". Switching KYC documents from individual to the company we don't need to unfreeze . The client can upload documents again.