Please be informed that we have some basic requirements to resolve the connection disputes faster. Requesting you to adhere to the SOP written below
Mandatory To Dos for Seller/Shipper
1. Escalation for Connection Dispute need to be raised within 48 Hr from Physical Pickup
2. Specify AWB which is disputed for Connection Dispute – To be shared in excel
3. Specify Date of Physical Pickup of the AWB which is disputed for Connection Dispute
4. Need to Provide Signed Manifest against the AWB for that date (Physical Pickup Date)
5. Mandatory information to be available on the manifest:
a. List of AWBs
b. Highlight Disputed AWB - By Highlighter or Circle or Tick mark
c. Signature of Pickup Boy
d. Name of Pickup Boy
e. Phone Number of Pickup boy
f. Date of Physical Pickup - by Pickup boy
g. Total AWB Count picked against a manifest
h. CCTV Footage would be required for High Value or Heavy Shipments or If required by courier on case-to-case basis.
i. Overwriting/Correction in count/ Manually written AWBs shall not be accepted
6. If Total pickup for that day by courier is done on multiple manifests, then all manifest needs to be provided for tally
7. We are now able to initiate the "FORWORD REFUND" Along with agony Button.