Important integration points -
1. If a seller adds GST detail in his shopify or woocommerce so the same will sync in our SR-panel or not?
Ans: Yes, if the seller passed the GST details via Shopify or WooCommerce in the orders we will fetch the same.
2. Are we doing integration of Unicommerce or not ? Yes then how?
Ans: Yes, we are doing integration of Unicommerce via API as this is a third party and Unicommerce will help in the same.
3. seller having issue that freight related info will be visible on checkout page or not? and if the seller will do API integration for that, will it be possible or not?
Ans: We do provide these features only for WooCommerce channel as of now.
However sellers can use Serviceability API to implement the same at their end.Below is the API Doc URL.
API doc URL: https://apidocs.shiprocket.in/#29ff5116-0917-41ba-8c82-638412604916
API URL: https://apiv2.shiprocket.in/v1/external/courier/serviceability/
4. How to generate Token in API ? Need Examples.
Ans: Seller needs to create an API user in the seller panel and using that they can create the token.
Please note sellers can not use email id which is registered with Shiprocket for API users. They need to use any different email id for the API user.
Sellers can use email and password in the API user in the seller panel.
Curl request for the same.
curl --location --request POST 'https://apiv2.shiprocket.in/v1/external/auth/login' \ --header 'Content-Type: application/json' \ --data-raw '{ "email": "", "password": "" }'
5.. Wix integration is possible via API Inte. ?
Ans: Yes, Shiprocket API can be used as per seller requirement.
6. Is buyer communication option available in upgrade Plan (Basic, advance, Pro)
Ans: yes, Buyer communication is available.
7.Process flow for connection dispute cases as per Seller and courier agreements with us -
a).Seller should raise any connection dispute case within 72 hrs of shipment handover to courier.
b). Seller needs to take below details on Manifest copy-
Total shipment count handover
FE signature & phone number.
Date of shipment handover.
C).Case may get rejected if any correction or manimulation found on manifest copy.
d).If shipment handover count and courier picked up count get matched, case will stand resolved at first level itself(LOPS side).This incident will be considered as shipment interchange case.Courier pick up shipment on count bases and cant match AWB with Manifest.
8. While raising any connection dispute case, seller should share below details for further investigation -
a.Date of shipment picked,
b.Count of total shipment picked up on that date.
c.All sign manifest copies for particular courier, if multiple Manifest generated.
d.FE Phone No.
9.Direct Ship is officially live for all sellers.
This feature is available on all SAAS plans.
What is Direct Ship ?
The seller can do a single click for AWB assignment, pick up request, label download based on the below logics.
1. Automatic courier selection based on your chosen courier priority.
2. Pickup will be scheduled automatically for the next day.
3. Shipment labels will be downloaded automatically.
Path to activate it from seller panel
Settings > Shipment Features > Direct Ship
Important integration points -
1. If a seller adds GST detail in his shopify or woocommerce so the same will sync in our SR-panel or not?
Ans: Yes, if the seller passed the GST details via Shopify or WooCommerce in the orders we will fetch the same.
2. Are we doing integration of Unicommerce or not ? Yes then how?
Ans: Yes, we are doing integration of Unicommerce via API as this is a third party and Unicommerce will help in the same.
3. seller having issue that freight related info will be visible on checkout page or not? and if the seller will do API integration for that, will it be possible or not?
Ans: We do provide these features only for WooCommerce channel as of now.
However sellers can use Serviceability API to implement the same at their end.Below is the API Doc URL.
API doc URL: https://apidocs.shiprocket.in/#29ff5116-0917-41ba-8c82-638412604916
API URL: https://apiv2.shiprocket.in/v1/external/courier/serviceability/
4. How to generate Token in API ? Need Examples.
Ans: Seller needs to create an API user in the seller panel and using that they can create the token.
Please note sellers can not use email id which is registered with Shiprocket for API users. They need to use any different email id for the API user.
Sellers can use email and password in the API user in the seller panel.
Curl request for the same.
curl --location --request POST 'https://apiv2.shiprocket.in/v1/external/auth/login' \ --header 'Content-Type: application/json' \ --data-raw '{ "email": "", "password": "" }'
5.. Wix integration is possible via API Inte. ?
Ans: Yes, Shiprocket API can be used as per seller requirement.
6. Is buyer communication option available in upgrade Plan (Basic, advance, Pro)
Ans: yes, Buyer communication is available.
7.Process flow for connection dispute cases as per Seller and courier agreements with us -
a).Seller should raise any connection dispute case within 72 hrs of shipment handover to courier.
b). Seller needs to take below details on Manifest copy-
Total shipment count handover
FE signature & phone number.
Date of shipment handover.
C).Case may get rejected if any correction or manimulation found on manifest copy.
d).If shipment handover count and courier picked up count get matched, case will stand resolved at first level itself(LOPS side).This incident will be considered as shipment interchange case.Courier pick up shipment on count bases and cant match AWB with Manifest.
8. While raising any connection dispute case, seller should share below details for further investigation -
a.Date of shipment picked,
b.Count of total shipment picked up on that date.
c.All sign manifest copies for particular courier, if multiple Manifest generated.
d.FE Phone No.
9.Direct Ship is officially live for all sellers.
This feature is available on all SAAS plans.
What is Direct Ship ?
The seller can do a single click for AWB assignment, pick up request, label download based on the below logics.
1. Automatic courier selection based on your chosen courier priority.
2. Pickup will be scheduled automatically for the next day.
3. Shipment labels will be downloaded automatically.
Path to activate it from seller panel
Settings > Shipment Features > Direct Ship