1. Under "NDR" cases, if the "BPR+ve" is available in the ICRM then the agent will not assign such cases to "NDR buyer verification desk" instead the freight will be credited to the seller real time.
2. some basic requirements to resolve the connection disputes faster -
a). Escalation for Connection Disputes need to be raised within 48 Hr from Physical Pickup.
b). Specify AWB which is disputed for Connection Dispute
c). Specify Date of Physical Pickup of the AWB which is disputed for Connection Dispute
d). Need to Provide Signed Manifest against the AWB for that date (Physical Pickup Date)
e). Mandatory information to be available on the manifest -
a. List of AWBs
b. Highlight Disputed AWB - By Highlighter or Circle or Tick mark
c. Signature of Pickup Boy
d. Name of Pickup Boy
e. Phone Number of Pickup boy
f. Date of Physical Pickup - by Pickup boy
g. Total AWB Count picked against a manifest
h. CCTV Footage would be required for High Value or Heavy Shipments or If required by courier on case-to-case basis.
i. Overwriting/Correction in count/ Manually written AWBs shall not be accepted
f). If Total pickup for that day by courier is done on multiple manifests, then all manifest needs to be provided for tally.
2. Imp points pertaining to tech queries-
There are 3 reasons for order not sync - 1. If Channel is Amazon, only the self-ship order will be synced. 2. If Channel is Shopify, only unfulfilled / Unshipped status orders will be synced else not. 3. Other Channels, ask the client to check the status of order sync, channel activation status and Shiprocket account should not be Suspended or Terminated.
4. Client has to integrate the channel or API with the shiprocket panel, then shipping charges and courier serviceability will be visible in the website.
For this activation we have an internal api for Woocommerce only and for their client can use the external api.
5. Once the order gets synced, if any changes happen with order details on the website, same changes will not be reflected in the on SR Panel, client can do the changes manually if till ready to ship status.
Can I still use Manifest ID to escalate pickup delays?
No new escalations will be available on Manifest ID. To report any pickup delays, please use Pickup ID.
What will happen to my existing pickup escalations?
All existing pickup escalations until 27th December will be exempt from the above changes and resolved as soon as possible.
What will the role of manifest ID?
The Manifest is still valid for pickup and is required when handing shipments over to the pickup executive. Furthermore, Manifest ID is required to raise all other pickup-related issues except pickup escalations.
On Tue, Dec 28, 2021 at 11:41 AM Abhishek Gaur <abhishek.gaur@shiprocket.com> wrote:
Hi Team,
This is to inform you that the pickup ID is live, please go through the questions below.
What is a pickup ID?
It's a unique ID for all of your shipments scheduled to be picked up in a day by a single courier partner. Simply click on the pickup ID to view your shipments.
Case 1: Five shipments with the same courier partner are scheduled for the following day: In this case, a single pickup ID will be generated for all five shipments.
Case 2: Five shipments are scheduled for the following day with a different courier partner: In this case, a unique pickup ID will be generated for each shipment.
What is the difference between a pickup ID and a Manifest ID?
In Shiprocket, we recently added pickup ID, which allows you to escalate pickup delays. Manifest ID will now be used to report any post-pickup disputes.
How do I find my pickup ID?
To find pickup ID, follow the steps below:
a) Log in to your account
b) Click on Orders and click on the Pickups Tab from the extended menu.
c) Here, you'll find the unique pickup ID against your scheduled pickups.
What are the various Pickup ID statuses?
The following are the various statuses:
a) Pick-up Scheduled: Pickup of shipments has been scheduled.
b) Pick up Completed: All shipments were picked up.
c) Pick up Canceled: All shipments associated with a pickup ID are canceled.
d) Partially completed: Only a few shipments were picked up from a specific pickup ID.
e) Pickup Exception: When a courier company attempted pickup but was unable to complete it due to unforeseen circumstances.
I'm not able to locate my existing Pickup ID on Shiprocket?
When all shipments from pickup ID B are moved to pickup ID A, we remove that pickup ID from the system.
Please check the below link for more details.
https://support.shiprocket.in/support/search/solutions?term=pickup+id