13 August 2021

1. POD request :- No ticket should be created for POD required. (All POD requests will be raised on ICRM by pressing the POD request button). As per revised SOP, if POD is not uploaded within 13 days from the POD required date, LOST is updated automatically *. (for example: ticket 2653318/ 2655141/2659156 & 2657044)

2.POD dispute: Please refer to POD dispute panel for raising POD denial only DNR cases, avoid creating tickets on such scenario (i.e ticket 2655302 & 2657778 query raised at both ICRM & FD)

3. POD dispute not raised on ICRM:- Need to avoid ticket creation for POD dispute & use ICRM dispute button for DNR cases (i e Ticket 2646488/ 2659395/ 2661090 created in FD but POD dispute button did not use)

4.Select correct category/ issue category for raising concerns :- Correct category/ sub category is to be selected for raising concerns. (i. e Ticket 2658716/ 2660744 had the query of damage/ partial product received but the query raised under "POD Denied/Investigation Required").

5.NDR validation on more than a month old case from RTO delivered date:- This is very challenging on confirming RTO reason & NDR validation on more than a month old cases from RTD date. So accept queries where cases are less than a month old.

6.Multiple selection scenario:- Need to select multiple AWB selections or multiple AWB tags for raising a query against more than an AWB. & wherever AWB count is more than 50 AWB's, the team will select multiple AWB selections or multiple AWB tags along with putting only one AWB in AWB field. This will help us to pick all AWB;s instead of a few cases.

7. Woocommerce simple steps to integrate -

To fetch orders and catalog in Shiprocket the user has to configure his WooCommerce API in Shiprocket Channel Configuration Page.

If the user already has a channel created on Shiprocket, he does not have to follow the following steps to integrate his Woocommerce Channel.

Step 1: Connect to your Shiprocket account and go to the Channels tab

Step 2: Click on the 'Add New Channel' button to add your Woocommerce channel

Step 3: Locate the Woocommerce channel and click on the 'Add' button

Step 4: Here, enter your Woocommerce store URL and click on 'Connect to Woocommerce'

Step 5: On clicking, you will be redirected to a page within WooCommerce. Please click on "Approve" to give Shiprocket the required permission to operate

Step 6: Once you approve the connection, it will redirect you to the previous "Channel" page with a consumer key and consumer secret

Step 7: Click on the "Update Channel & Test Credentials" to connect your channel with Shiprocket.

8. If the client came and 48 hours were not breachedd (at the time of replying) then we can ask for the proof and keep personal followup and ask the seller to provide the details till EOD then raise the ticket to lops (once receive proof).

9.Request for POD can be raised within 7 days (except ekart) from delivery date. POD will be updated within 3-5 working days. Once the POD will be updated the seller can raise the request for POD dispute within 72 hours from POD updated date.Once POD dispute has been raised then TAT for POD dispute is 10 working days.

10. While handling channel/API integration cases, the agent will not raise further without doing basic troubleshooting.