CS agent will not tell any maximum limit to customer for interest rate and processing fees ..
1). If customer is asking for rate of interest - we will inform to seller that the interest rate will be starting from 14% p.a. based on your profile.
2). If customer is asking for processing fees - we will inform to seller that the processing fees will be based on your profile.
3). In exceptional case where seller is again asking for % of processing fees then we will inform to seller that the processing fees will be starting from 1.5%