Only for rocketbox -
When a client speaks to any of the call centre agent regarding Pick up related issue, the cut off time for pick up is 12pm for most of the carriers, if client has created pick up after 12pm, then the pick up would be attempted the next working day by or before EOD and not the same day.
Request you to ask your agents to check the cut of time with the clients and respond accordingly and then raise a ticket.
As per the fresh update, we have been informed that Lop's team has been assigned access to give refunds against freight and order value(Complete and partial) for non-insured shipments.
Going forward Lop's will issue refunds by themself against freight and order value.
Lops are eligible to issue a refund via@ ICRM from the panel against below mentioned scenarios.
Green seller SOP
Management approval bases
Courier confirmation