8 Jan 2020

1. Before escalating the case to the tech team, the agent needs to get in touch with the tech desk.

2. If the tech desk is unable to defuse the case then the ticket shall be raised to the tech team via fresh desk.

3. If the seller complaints regarding the inability to see invoices on GST portal while claiming for GST then this implies that the seller did not update his GST number in the seller panel.

4. If the seller has updated the invoice and is unable to see invoices on the GST portal then the ticket shall be raised to the finance.

5. When the seller updates GST number on the seller panel then the same is visible on GST portal in his invoices after 20th of every month.

6. A seller can easily view the COD amount that is pending to be remitted. For this;

A.) Go to the Billing tab and click on the COD Remittance tab. The top 5 sections as shown in the image below gives you the snapshot of your COD remittance amount till date with Shiprocket.