26 May 2022

1. Weight Freeze:

Weight Panel>>Weight Freeze>>Export Product>>CSV File>>mention the details as reqd (like inner content, L*B*H in CM and dead weight in Kgs.)>>Click on Import product file and upload the file.

2. Package Freeze:

Weight Panel>>Packaging>>Create new Package>>

Mentioned below page will be opened:

Here the seller needs to mention the SKU for packaging freeze.

Please note: These package dimensions will be considered for calculating the volumetric weight of the shipments that are shipped using this package and containing the mapped SKUs. Also, in packaging the volumetric weight should be higher or equal to dead weight and dead weight should not be more than volumetric weight.

TAT for Weight Freeze and Package freeze is 5-7 working days.

3. Reverse shipment creation:

As of now the issue 'Weight limit exceeds' has been resolved by the tech team as it was a tech bug.

However, for maximum weight limit in reverse shipment we are in touch weith tech and we will update you soon.

4. SR engage:

Engage>>Search with Comp id

Engage : Active

Sync : Active

If both is active then engage is active.

If engage is active and sync is inactive then the seller needs to activate engage.

5. Incase of POD/delivery dispute for Geo Map:

Ask the seller to raise the dispute from panel. If rejected/seller not accepting then assign the tickets to LOPS.