21 July 2021

1. We have launched Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.

Who all can make a shipment?

• Any seller who has GSTIN invoicing enabled in Shiprocket settings and has GSTIN added for the locations.

What all is serviceable?

• Prepaid Order Amount <50k INR

• Prepaid (we will open COD soon once Amazon approves)

• Max Dimension 70*70*45 cm

• Min weight is 0.5kg

• Max weight is 18kg

• Only non-hazmat items

Mode: Surface

Note: Dangerous goods cannot be shipped with Amazon.

Label:

• Only thermal printing is accepted by Amazon

How are pickups generated for Amazon?

• Shipments created with Amazon get automatically scheduled for pickup, sellers don't have to generate pickup manually.

• Shipments are picked up in 2 slots and the same is displayed on seller panel during ship now:

  • If shipment is created till 9:45am, the shipments are picked between 10 am-1pm

  • If shipment is created till 12:45pm, the shipments are picked between 1pm-4pm.

2. It is mandatory for sellers to upload EWay Bill before generating Pickup for shipments above Rs 50000.

3. There are three checkpoints you all need to do,if your seller complains about pincode serviceability issues on WooCommerce platform.

a. The weight and dimensions should be filled in kg/cms units.

b. Seller should add at least one pickup address in his Shiprocket account

c. Seller must complete shiprocket app configuration in WooCommerce store.

If the above three steps are done & he still faces the pincode serviceability issue, then raise it to the tech team.

Screenshot for your reference

4. The ticket properties have to be completely filled while escalating the case to the concerned teams.

5. The agent should follow the below link to educate the sellers on the current COVID situation -

https://www.shiprocket.in/blog/logistics-updates-corona-virus-outbreak/

6. The FD ticket category should be as per the Q/R/C.

7. All the FD ticket properties shall be filled.

8. Assignment of cases should be done as per the escalation matrix.

9.Weight discrepancy – we do not hold the wallet balance anymore. We will deduct the disputed amount when the seller does not take action on the discrepancy raised or the verdict does not go in his favor.

10. If the seller wants to remove the brand logo then it can be done under the "Channels TAB".

Path -

Channels->All channel->Edit the channel->Brand Logo

11. Multiple tickets should not be created for the same concern.

12 . CSAT to be pitched on FCR calls/chats, wherein; the seller is satisfied with the resolution provided.

This is to inform you all that the 'Weight Escalation' process is live now.

Now sellers can 'Escalate' from the Shiprocket panel if their weight disputes are rejected.

This will help sellers in raising their concerns over rejected weight discrepancies and save their efforts of going to Fresh-Desk to create tickets.

1- The escalation button will be active only when the seller's dispute has been rejected.

2- Both Escalation and Re-escalation buttons will be active for 2 working days.

3- If the seller is unable to take action within 2 working days, the Escalation button will be disabled.

4- Seller will have 2 working days to revert to any query asked by the Weight team.

5- Weight team will have time of 2 working days to revert on their queries.