29 nov 2020

1. C-sat to be pitched on every FCR call, wherein; the seller is satisfied with the resolution.

2. Account verification to be done on the calls wherein; the seller asks for a different account details e.g if the seller asks about a different company id related information.

3. Proactive information to be shared by the agent if there's a scope for the same.

4. A seller can check international shipment real time rates from Ship rocket's website.

5. Attached are SARAL app FAQs as discussed, please refer to the same while countering the seller's queries.

SARAL FAQs

1.I’m already shipping with Ship rocket. Can I use the same account for Saral?

To use Saral, you need to create a different account. Please create a Saral account by following the steps below:

· Download our Saral app from Google Play Store

· Once downloaded, simply click on sign up to create a new account

· Verify your mobile number

· You’re ready to use Saral now.

2. When will I get my COD remittance?

You can receive your COD amount in your bank account after 8 -9 days of order delivery.

3. What is the minimum recharge value for activating my Saral account?

There is no minimum recharge value required to activate your Saral account. You can start shipping by paying the shipping charges during checkout.

4. What can I ship with Saral?

You can send any product with Saral if its final weight is under 15 Kgs.

Note: Please avoid sending restricted or dangerous goods with Saral.

Given below is an indicative list of all dangerous or prohibited products you cannot ship via Saral

Dangerous Goods

a. Oil-based paint and thinners (flammable liquids)

b. Industrial solvents

c. Insecticides, garden chemicals (fertilizers, poisons)

d. Lithium batteries

e. Magnetized materials

f. Machinery (chain saws, outboard engines containing fuel or that have contained fuel)

g. Fuel for camp stoves, lanterns, torches or heating elements

h. Automobile batteries

i. Infectious substances

j. Any compound, liquid or gas that has toxic characteristics

k. Bleach

l. Flammable adhesives

m. Arms and ammunition

n. Dry ice (Carbon Dioxide, Solid)

o. Any Aerosols, liquids and/or powders or any other flammable substances classified as Dangerous Goods for transport by Air

Restricted Items

a. Precious stones, gems and jewellery

b. Uncrossed (bearer) drafts/cheque, currency and coins

c. Poison

d. Firearms, explosives and military equipment.

e. Hazardous and radioactive material.

f. Foodstuff and liquor

g. Any pornographic material

h. Hazardous chemical items

In case a user ships the above-mentioned products via Saral;

1. The user may have to pay hefty penalties

2. No member of Saral will be responsible and liable for any loss, damage, theft or misappropriation of such products.

5.Is Saral available in Hindi?

Yes, Saral is available in both Hindi and English.

6. Do you have a postpaid plan for Saral users?

As of now, we don’t have any postpaid plan for Saral.

7. What is the maximum weight limit for sending my shipments with Saral?

The maximum weight limit for Saral is 15 kgs. However, please do not ship extra-large shipments that can't be carried on a bike.

8. Can I send my personal documents/products with Saral?

Yes, you can ship anything to anyone within the range of 50kms with Saral.

9. Do I need to submit my KYC details for Saral?

No, KYC is not required to ship your products with Saral.

10. Do I need to provide my bank account details?

Yes, we need your bank account details to transfer your COD amount.

11. List of couriers available with Saral

Currently, you can avail services of Shadowfax Local, WeFast, and Dunzo with Saral. We are in the process of adding more hyperlocal courier partners and will notify you as soon as we receive any update.

12. Saral: List of serviceable cities

You can avail services of Saral in the following cities

Ahmedabad

Bangalore

Jaipur

Chennai

Delhi

Faridabad

Gurgaon

Hyderabad

Mumbai

Navi Mumbai

Noida

Pune

13. How to add my pickup location in Saral?

To add your pickup location:

1. Go to Pickup Addresses and click on Add Pickup Address.

2. By default, our system will fetch your current location. You can change it by searching for the nearest landmark/road name/locality. You can also move the pin on the map to get a more accurate location.

3. After this, enter the house/flat/apartment no.

4. Click on Save to proceed.

You can also add a pickup address directly from the create order screen.

14. How to create an order and add a delivery location in Saral?

You can create an order in 4 easy steps:

Step 1: Select a pickup location from the drop-down or add a new pickup address.

Step 2: Enter the name, contact number, and address of the recipient/buyer. You can also use previously saved contacts of your Saral phonebook.

Step 3: Enter the product details such as price, payment method, and shipment weight. If you want to charge your customer for shipping/delivery, you can add the same here. If you are sending a package, simply select the items and weight bracket.

Step 4: Review your order and select the preferred courier partner. Raise a pickup request immediately or after recharging your Saral wallet.

15. Saral: I am unable to find a location on map. What do I do?

Sometimes it's not easy to find the exact delivery location on the map. We recommend you find the nearest landmark and add the rest of the address in the space given below. However, the distance between selected and actual location should not be more than 200 meters.

16. Can I cancel my Saral order? When will I get my refund?

Yes, you can cancel your Saral order if it's not in the out for pickup status or no driver is assigned to it. In case of cancellation, you'll get your refund within three working days.

17. Is return functionality available in Saral?

No, return functionality is not currently available for Saral orders.

Shipment Status- SARAL Vs SHIPROCKET