1. Update Courier Priority using SR app -
Now update your courier priority right from your mobile app so you can see the most suitable couriers when you process your order.
Go to → Couriers → Set Courier Priority
2. Arrange Pickups for Return Orders in the iOS App -
Now you can arrange your return order pickups from the iOS mobile app. Just click on the return button in your app home screen and add the details of your order.
Go to → Home → Return Orders
3. Freight Invoices Section Added in Mobile App -
View all the freight invoices right from the mobile app as we have added a distinct section of freight invoices under the invoices tab.
Go to → More → Invoices
4. Now you can add the details of your customers in a customer phonebook right in the mobile app so you can process their orders faster.
Go to → More → Customers → Add New Contact
5. POD denial cases - Update -
As discussed, in POD denial cases, we will now ask for the relevant images and videos from the team and mark the ticket as "awaiting customer's response" and assign the ticket to the LOPS.
In such cases, the agent will make the seller crystal clear about the requirements to resolve the case within TAT.
The agent should also make the seller clear that failure/delay to provide required proof within the TAT will result in denial and further no investigation will be conducted for such cases.
6. Negative balance cases -
The negative balance will occur due to the RTO shipments or the weight discrepancy. In such cases, the agent will do the calculation with the given below formula referring "billing tab" in the ICRM -
SR credit - SR debit - Unbilled amount = wallet balance.
The agent will also ask the seller to tally the same by using the below formula which the seller will refer to -
SR credit - SR debit - Unbilled amount = wallet balance. (refer billing tab in the seller panel)
The agent will also educate the seller to take out the reports for complete shipment from the SR panel and tally the RTO shipment charges which will give the seller a clear picture of the negative balance.
If there are no RTO shipments then the agent will ask the seller to check weight discrepancy raised in his "weight discrepancy" tab under the billing section.