1. Please find below DHL eCommerce updates.
(a)“ For DHL Parcel Direct International-UAE shipments, a destination VAT handling fee of 15AED will be applicable for every shipment in addition to the 5% VAT of the invoice value. The VAT charges along with the VAT handling fee of 15AED and GST would be billed back to the shipper”
(b)“ Due to the excessive shipment backlogs and pending customs clearance in Canada, the DHL Parcel Direct International -Canada shipments are expected to be delayed by additional seven days at the destination till further notice”
(c)“ DHLeC recommends to paste the 4 x 6 size shipping label firmly on the front of the package to be auto-scanned by the sorting machines. Shipment labels that are inadequately pasted will have limited scans visibility as the same would be missed by the auto-scanner machine”
2. Regarding the franchise plan, please refer to the below information:
a. Standard Franchise Plan- Total amount paid by the partner is Rs.20,000 wherein 10,000 is security deposit and balance was credited to their wallet to use against the shipping fee. We are offering Pro plan rates under this plan.
b. Premium Franchise Plan- Total amount paid by the partner is Rs.50,000 wherein 25,000 is security deposit and balance was credited to their wallet. We are offering Enterprise plan rates under this plan.
Shiprocket has discontinued the franchise model in the beginning of 2019 and stopped offering the franchise plan in the market to new sellers but our existing partners are still using our services for booking purposes. They are not required to pay any SaaS fee till the time we have their security amount with us. If they want to terminate the partnership, they have to send an email regarding the same and our accounts team will refund the security deposit amount into their bank account and downgrade the plan to LITE.
3. Please follow the below steps in case of failed recharge complained -
a. Check the WHMCS for recharge entry and if found then take a screenshot and escalate the case to the FOPS.
b. If the entry is not visible then ask for the recharge logs screenshot from the seller and escalate the same to the FOPS.
4. In case the shipment is damaged in transit then the agent will first check the content of the shipment (should not be fragile/perishable) and then if the content is verified by the agent then the ticket will go to LOPS for investigation.
5. In case of an unpaid freight invoice, the agent will ask the seller to download the excel attached at the bottom of the invoice to see the charges levied on that particular invoice.
6. DC address request shall be sent to Apporva.
7. If the seller complaints regarding name mismatch on the Label then in such cases, pls ask him to update his name in Channel--> communication brand name .