Embedded Files
1. If someone initiates cancellation from ICRM>Reports>Cancel AWB by uploading AWB numbers, then, as per the current process,
current status is checked in our system and then cancellation request is sent to a courier through APISuggested flow:
current status shall be checked in our system
if, the current status is not cancelled, but in a state from where cancellation is allowed, tracking data to be used to check courier status
if courier status is cancelled, no request to be sent to the courier and the status in our system is changed to cancelled
if courier status is not cancelled, but a state from where cancellation is allowed, send a cancellation request to the courier as per the existing process
2.Given below is the list of new feature releases and improvements in Shiprocket CORE in the last 3 months. These features would either be improving business metrics or the internal/ external user experience. We urge each one of you to spend some time and go through it to be equipped with knowledge while answering seller queries..
Courier Integrations : We have successfully completed the listed below mentioned courier integrations:
Courier Ops Excellence
Complete courier information for each seller at a single place in ICRM: One can easily search a company using company ID or registered email ID. After which they can choose to enable/disable a courier or activate/deactivate a courier or view all couriers which are available to sellers in their panel under the courier section. For every action that the user takes, a log is maintained at the backend.
Self Serve Zone Identification: This feature helps to identify which zone will be applied for past/future shipment in the ICRM panel. The user can either enter the AWB or enter the pickup pincode, destination, courier name, payment mode & zone preference of the seller as input. Path: ICRM -> Courier Ops Excellence
We now enable the seller excellence team to Activate/Deactivate Courier Rules in bulk for a group of sellers. Path: ICRM -> Couriers- > Activate/ Deactivate Rules
Pickup
Reverse NPR & via Whatsapp: Reverse NPR (Non-Pickup Reasons) feature is to reduce the turnaround time of buyers by enabling them to raise their escalation directly via Whatsapp. There are two options for them in case of Reverse Pick up failures. They can either choose to Reattempt Pick up or Cancel pick up Attempt.
Forward NPR : In case of Forward NPR (Non-Pickup Reasons), sellers can raise an escalation against Forward NPR (Non Pickup Reason) using whatsapp. This will enable them to raise escalation within real time to save their time in the process. In case where the courier is already reattempting the shipment, auto escalation will be raised.
Future pick up date: Sellers can schedule pickup for a future pickup date if their pickup is already planned for any specific date. The Maximum future pick up date allowed is 4 days from the current date. This will help the sellers to avoid rush if their shipment is pre-planned. Check out this video for more clarity!
Note: Future pickup can be scheduled only for single shipment, not for bulk.
Last Mile
EDD (Estimated Delivery Date)/PDD (Promised Delivery Date): Courier will provide us with an EDD (Estimated Delivery Date) in tracking API at the time of Picked up/Shipped Status. EDD is the estimated date when the customer is expected to receive the order. Shiprocket calculates this date based on a few parameters including seller processing time and ship to delivery time. So, before Picked up/Shipped Status, we will be showing Shiprocket EDD (Estimated Delivery Date) to the seller and once we receive EDD from courier in tracking API, then we will be showing courier EDD (Estimated Delivery Date) to the seller on tracking page.
RTO NDR: Return to Origin Non Delivery Report
If RTO shipment is undelivered due to any reason, then the shipment will start showing in the RTO-NDR tab in the RTO panel.
Seller can take the action as Reattempt with respect to that undelivered RTO shipment. When RTO NDR is raised by courier, an email is sent to the seller on the same day mentioning that seller has only 10 days left to take reattempt action against the shipments. Then, An email communication will be sent to the seller on 6th day too, mentioning that the seller has only 5 days left to take reattempt action against the shipments.
Once seller clicks on reattempt option, a pop up will appear where seller can perform the below actions.
Sellers can also download the RTO NDR report using the download orders option available on the RTO NDR tab.
New Improvements in Seller Panel
RTO score: This feature is to help sellers to identify each of their shipments with RTO Score so that they can easily make a decision to eliminate the risk of RTO for their shipments. We have monetized this feature and the sellers will be charged with Rs.3 per order. Sellers will be charged only for Low RTO Risk and High RTO Risk on their orders. (Zero charges applied on Medium and N/A Score)
COD Remittance: Earlier, even if the sellers were not opting for the Early COD options and the courier confirms for their COD payment, we were making the payment of sellers before time. But now, even if the courier confirms the COD Payment, only on the 9th day they will receive their payment.
Plan Renewal: Sellers can now downgrade to lite or renew plan from renewal date till next 10 days. If no action is taken, the seller will be automatically downgraded to lite plan.
Courier Rules
Courier Rules added to all plans.
Additional parameters in courier rule: Order Tags, "AWB Assigned Time, Service Codes" to all sellers.
Courier assignment: Template Sellers - We will now stop assigning lower weight courier to heavy shipments via all modes except single ship for seller to double confirm on freight charge.
Recharge: We now show failed and successful recharge transactions in the wallet history so that the seller can take the next action accordingly and reduce the support tickets.
Tracking Page
Sellers can now enable the product recommendation such as Latest, Trending, Hotsellers and Custom logics on the tracking page in order to get more views and increase in their repeat purchase.
Social media icons are added and linked to the seller's respective social pages.
Returns and Refund Module
DIY workflow for sellers: For the return request workflow, a demo link is added where sellers can interact how their buyers will be raising a return request. (There will be no impact of seller’s action, this has been facilitated by creating a dummy account)
Return QC Order via Bulk upload Workflow enhanced to handle QC (Quality Check) fallbacks .
Use Case: Seller wants to create new return order(s) via bulk sheet upload. Note: Few orders also require QC.
Earlier Workflow: For all the QC orders, users were required to fill the parameters column as well. If the user has entered "Yes" for QC and not filled the parameters columns(like QC image, Size, Brand Name, Serial No. etc.), then it will reflect as an error.
Improved Workflow: Now, Seller only needs to fill "QC Status" column values to "Yes" or "No". If yes, all parameters details will be auto fetched from their set parameters of QC.
UPI Transfer” has been added as a new refund mode for sellers.
For refund against COD orders, sellers can choose to enable/disable refund modes.
ICRM Updates
The team can now block/ unblock any prepaid shipment from ICRM in case of any fraud/ misuse. Users will be able to see the entry of blocked prepaid shipments in the Snatching report AWB-wise as well.
Path: Internal CRM >> Shipment Details >> View Details >> Remittance >> Block
Early COD option is not available for fraud sellers. There are various parameters with the help of which we identify the fraud sellers and block them for the Early COD option.
Return Reason & QC fail reason column added in the AWB order report.
Tier Movement and KAM change communication: We changed the messaging, as well as the conditions and mode of communication to make our tier movement and KAM change communication more meaningful for the seller.
Download Rate Card from ICRM: Internal Shiprocket teams can now download the rate card directly from the ICRM. It is available for download at the plan or company ID level, as well as for specific couriers. Path: ICRM >> Internal CRM >> Download Rate Card
Child AWB search in ICRM: If the shipment contains more than one packet, then the main packet is considered as Parent and the sub packets are considered as Child. So, now one can also search the Child AWB in ICRM and can track each packet individually.
Check out What’s New in our Mobile App
Global search added on home screen, order listing & shipments listing screen where users can search for any order/shipment using AWB, Order ID, Buyer phone number, Buyer Email.
· One click shopify store OAuth integration has been added. Sellers can now integrate their shopify stores with simple one click methods directly from mobile app
Courier Images have been added in weight discrepancy details screen & ‘view dispute history’ screen.
Login with Truecaller has been added in the mobile app. Now the users can simply login to the mobile app using their already installed Truecaller app.
Sellers now have the option to select & schedule pickup for a future pickup date.
Separate signup flow for buyer & seller- buyers are redirected to AWB search & tracking screen such that they can track their order without the need to sign up to shiprocket.
NDR
Escalate/fake escalation button is disabled in following scenarios-
For NDR 3rd attempt shipments
Against an NDR buyer response is 'return', through Whatsapp/IVR/Manual call
If the shipment status is 'RTO initiate'.
NDR value realization: NDR Value realization mail will be sent to the sellers every month to help them realize how much they saved this month with the help of our NDR Feature.
Weight Module
Supplement product category in manual order flow is available through category prediction engine. If an individual enters a specific product while creating manual order, then the predicted category will appear to help them select the relevant category.
Improve package freeze workflow: Approved packages reflect in the drop down to the seller during order creation and order under processing stage.
Courier images for all couriers will now be displayed on the seller panel & Courier image data will also appear in internal reports.
Suggested weight freeze feature is introduced through Shiprocket: Suggested Weight Freeze is an automated flow that works on an algorithm which is based on historical data of previously charged weight for sellers’ products. This will help sellers to minimize Weight Discrepancy & maximize Weight Freeze assurance with negligible Manual Effort.
Glossary of Acronyms:
3. NDR update-
If shipment is undelivered then for reattempt if raising then assign to E2.
For delivery attempt verification is assigned to E2.
For RTO revoke, assign to E2.
Incase of RTO without NDR for RTO reason assigned with freight refund eligibility assigned to E1.
Till 3 awb we can do verification of delivery attempts. If more than 3 AWB then assign to E2.
For DC address assigned to E1 incase of ODA location. (group: delivery exception).
For DC address in wrong address, customer not contactable etc. reason assigned to E2 for DC address.
Page updated
Google Sites
Report abuse