02 June 2022

1. We do have a feature of bulk weight dispute in which the seller can raise the dispute in bulk from his panel. This is not a plan specific as any seller can opt for this feature but the seller needs to raise the request for activation or its deactivation.

If the seller has activated this feature he can raise the dispute for 100 shipments at one time. Also, we do have a visibility for the same on ICRM in the weight discrepancy panel for its activation/deactivation status. Please find the attached images for the reference.

2.Clients have to raise the request for activation through calls/chat/tickets, once we receive such a type of request we can do the same from our panel by clicking on confirm option as shared in the below screenshot. Also, this feature will be activated in the account instantly only the client has to re-login his account to avail this feature once we activate/deactivate it.

If the client is having more than 100 weight disputes then the client needs to take action again to raise the dispute for the rest of the shipments.

Further, to raise the weight dispute in bulk, clients have to click on the check box as mentioned in the below screenshot then click on the Dispute all option on the right side as shown in the attached image.

3. NDR update-

>If shipment is undelivered then for reattempt if raising then assign to E2.

>For delivery attempt verification is assigned to E2.

>For RTO revoke, assign to E2.

>Incase of RTO without NDR for RTO reason assigned with freight refund eligibility assigned to E1.

>>Till 3 awb we can do verification of delivery attempts. If more than 3 AWB then assign to E2.

>>For DC address assigned to E1 incase of ODA location. (group: delivery exception).

>>For DC address in wrong address, customer not contactable etc. reason assigned to E2 for DC address.

4. Partial claim - Good seller SOP:

We need to assign cases to LOPS LM for the partial claim for damage/missing/wrong shipment.

5. Lost shipment claim:

If any seller wants the lost shipment claim in their bank account then then we don't need to check the open shipments.

We need to check if bank details are updated or not. If updated then assign to FOPS.

6. Weight dispute:

1st time dispute raised, resolution TAT is 5-7 working days.

If a dispute is re-escalated then the resolution time is 48 hours.

7. Delay in delivery:

>=5 days: Then refund the freight charges and raise EDD escalation.

>10 days then refund the freight charges and confirm if the seller wants the shipment to be RTO or wants to wait for delivery.

8.We have launched future pick up request dates for single order shipments and api users where now sellers can plan their pick up according to their shipping schedule:

Future pick up schedule :

Once an order is created, sellers will have an option to schedule their pick up from today till next 5 working days of that courier.

Reschedule pick up :

In case of any non-availability from the seller now sellers can reschedule the pick-up

For API Users, we have made a provision to pass the date as an optional field in the External API to schedule their pick up on that date.

Steps :

1. Add and ship your order as usual.

2. On the Schedule pickup screen, you'll see the next five available dates. To proceed, select a date and click the Schedule Pickup button.

Please find the attached video for your reference with a detailed flow

Pick up Schedule for Future Date.mp4

Pick up Schedule for Future Date.mp4

Note: This feature is currently supported for only Single ship and api users.