Please note that the IFSC code for ALLAHABAD BANK (ALLA), SYNDICATE BANK (SYNB), DENA BANK (BKDN) and VIJAYA BANK (VIJB) have been disabled by the RBI. Transactions initiated to these IFSCs will be rejected, hence we would request you to kindly change your bank details to get the COD remittance in a new bank account.
So please route your queries as below given details
Deependra handling Ekart
Sandeep Pandey handling SFX
Anil Maurya handling FedEx / Gati in the absence of teammates
3. Process flow for connection dispute cases as per Seller and courier agreements with us -
a).Seller should raise any connection dispute case within 72 hrs of shipment handover to courier.
b). Seller needs to take below details on Manifest copy-
Total shipment count handover
FE signature & phone number.
Date of shipment handover.
C).Case may get rejected if any correction or manimulation found on manifest copy.
d).If shipment handover count and courier picked up count get matched, case will stand resolved at first level itself(LOPS side).This incident will be considered as shipment interchange case.Courier pick up shipment on count bases and cant match AWB with Manifest.
4. While raising any connection dispute case, seller should share below details for further investigation -
a.Date of shipment picked,
b.Count of total shipment picked up on that date.
c.All sign manifest copies for particular courier, if multiple Manifest generated.
d.FE Phone No.
3. The GST on seller's freight invoice will only reflect if the GST is added by following the below path -
Settings --> accounting details
Once the seller adds the GST in the SR panel then the same is reflected on his freight invoice from the next billing cycle. The agent should not guide for GSTIN process in such cases.
5. Ensure emails to be sent to the ED team along with assigning the tickets to the respective ED agent.
6. While escalating the cases to ED, the ticket assignment should not be changed by the L2 advisor if the ticket is already assigned to LOPS/FOPS or any other respective team.
7. Tickets should not be escalated without complete details.
8. Tickets should not be left open in case FCR tickets.
10. CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.
11. POD dispute: Please refer to POD dispute panel for raising POD denial only DNR cases, avoid creating tickets on such scenario (i.e ticket 2655302 & 2657778 query raised at both ICRM & FD)
12. Ensure emails to be sent to the ED team along with assigning the tickets to the respective ED agent.
13. While escalating the cases to ED, the ticket assignment should not be changed by the L2 advisor if the ticket is already assigned to LOPS/FOPS or any other respective team.