1. PYK - premium pickup service offered by Shiprocket, below mentioned are the highlighted of this service-
· Extended Cut-off Time for Same Day Pickups and Collection Till 3 to 5 PM Based on Your Location
· Instead of Dealing with Multiple Field Executives, Coordinate with One Executive across all couriers.
· Also, the seller will be provided with Pickup Executive Name, Contact and Trackability in Real-Time Manner via text message.
· No Hassle of Sorting for Multiple Courier Provider, the SR team will do it for at courier Hubs
· Lesser Hassles and Operational Fatigue and reduce chances of disputes
·Single Pickup Manifest to ease the seller's documentation process and the same will be shared in soft format on the Seller Panel
·Detailed Pickup Failure Reasons with call logs, picture of the shipper premises and coordinates as validation.
2. Insurance process update-
How a claim will be processed & what would be required by sellers to proceed ?
The finance team will directly track all the insured shipments, if the shipment is lost or damaged the finance will collect the documents from ICRM and the courier company and inform the insurance company. The insurance company will validate the document/case and process the claim amount directly into the customer's account.
TAT for settlement:
Claims wherein claim value is <20k – Within 7 working days from the receipt of all requisites documents.
Claims wherein claim value is >20k – Within 10 working days from the receipt of the requisite documents & Survey Report.
3. About Shiprocket Fulfillment:
Shiprocket Fulfillment is a unique offering designed for eCommerce sellers looking to offer a delivery experience like Amazon and Flipkart to their customers via their own website or any other channels. It enables sellers to stock their inventory near the customer’s location for faster delivery of products.
Key Benefits of opting Shiprocket Fulfillment:
1. Faster delivery to customers
2. Lower freight cost
3. Reduction in weight discrepancies
4. Decrease in RTO because of faster product delivery
5. Amazon and Flipkart like delivery for a delightful customer experience
6. Focus solely on business growth and let Shiprocket Fulfillment handle your order processing efficiently
Currently, Shiprocket Fulfillment facility is based out of Bangalore, Kolkata, Delhi, Gurgaon and Mumbai.
Click here to watch the video of how Shiprocket Fulfillment works.
4.The tickets where
seller asks for the plan upgrade, the agent needs to take mentioned
action:-
i. They need to ask about the registered Email ID of
the account that the seller needs to upgrade.
ii. They need to check the Email ID on WHMCS, about
the date when the plan was, or is going to expire.
iii. Then if the seller is on the LITE plan for 3 or more months, then they can forward the ticket to me (Pankaj Grover), and if the plan is about to downgrade in a few days or has downgraded within last 3 months, then it needs to be forwarded to Gaurav Rana for plan renewal.
5. The sellers who want to upgrade their plan or want to know about the on-going offers, the agent needs to follow the above mentioned steps and then assign the ticket to the relevant person to assist the
seller.