1. Before escalating the case to the tech team, the agent needs to get in touch with the tech desk.
2. If the tech desk is unable to defuse the case then the ticket shall be raised to the tech team via fresh desk.
3. If the seller complaints regarding the inability to see invoices on GST portal while claiming for GST then this implies that the seller did not update his GST number in the seller panel.
4. If the seller has updated the invoice and is unable to see invoices on the GST portal then the ticket shall be raised to the finance.
5. When the seller updates GST number on the seller panel then the same is visible on GST portal in his invoices after 20th of every month.
6. Restricted Items that cannot be shipped -
a. Precious stones, gems and jewelry
b. Uncrossed (bearer) drafts / cheque, currency and coins
c. Poison
d. Firearms, explosives and military equipment.
e. Hazardous and radioactive material
f. Foodstuff and liquor
g. Any pornographic material
h. Hazardous chemical items
In case a user ships the above-mentioned products via Shiprocket;
1. The user may have to pay hefty penalties
2. No member of ShipRocket will be responsible and liable for any loss, damage, theft or misappropriation of such products.