27 May 2022

1. Weight Freeze:

Weight Panel>>Weight Freeze>>Export Product>>CSV File>>mention the details (like inner content, L*B*H in CM and dead weight in Kgs.)>>Click on Import product file and upload the file.

2. Package Freeze:

Weight Panel>>Packaging>>Create new Package>>

Mentioned below page will be opened:

Here the seller needs to mention the SKU for packaging freeze.

Please note: These package dimensions will be considered for calculating the volumetric weight of the shipments that are shipped using this package and containing the mapped SKUs. Also, in packaging the volumetric weight should be higher or equal to dead weight and dead weight should not be more than volumetric weight.

TAT for Weight Freeze and Package freeze is 5-7 working days.

3. Reverse shipment creation:

As of now the issue 'Weight limit exceeds' has been resolved by the tech team as it was a tech bug.

However, for the maximum weight limit in reverse shipment we are in touch weith tech and we will update you soon.

4. SR engage:

Engage>>Search with Comp id

Engage : Active

Sync : Active

If both are active then engage is active.

If Engage is active and sync is inactive then the seller needs to activate engage.

5. Incase of POD/delivery dispute for Geo Map:

Ask the seller to raise the dispute from the panel. If rejected/seller not accepting then assign the tickets to LOPS.

6.RTO NDR

a new RTO NDR workflow has been added to your Shiprocket account. If your orders go undelivered for any reason, you can now submit a reattempt request, similar to the buyer NDR workflow.

How to request a reattempt?

Navigate to Shipments and click the RTO button.

RTO now includes a new tab RTO-NDR, which lists all of your undeliverable RTO orders.

Clicking the Reattempt button will open a pop-up window where you can view the NDR reason and request a reattempt.

Choose a reattempt date for your RTO order. Next, modify your contact information and address if you want your RTO order delivered to a different location.

You can also record and upload an audio file or add your comments to the Remarks section.

Once all of the information has been entered, click Request Reattempt to proceed.

Important Things to Keep in Mind:

Each RTO NDR order is limited to one reattempt request.

If the delivery of an RTO NDR order fails after a reattempt request, the order will be disposed off.

If no action is taken within 10 days of the RTO NDR date, the order will be disposed off by the courier.

Major Update in Pickup Cut-Off Timings

There have been significant changes in the pickup cutoff timings for several courier partners. Check it out below.

pickup cutoff timing refers to the time of day after which the courier partner will not process any pickup requests the same day. Consider it like the timing for the last pickup. So, if your scheduled pickup falls before the cut-off time, your pick up will be processed the same day or else, the next day.

7. Here are the updated pickup cutoff timings for a few courier partners –

Ecom Reverse – 6 AM

Shadowfax Reverse – 10 AM

Xpressbee – 11 AM

Ecom Express – 11 AM

Blue Dart – 11 AM

DTDC – 11 AM

FedEx – 11 AM

Delhivery – 11

All Delhivery 10kg & 20kg Orders – Pickup will be scheduled the next day

Delhivery Reverse – Pickup will be scheduled the next day