1. We have launched Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Who all can make a shipment?
Any seller who has GSTIN invoicing enabled in Shiprocket settings and has GSTIN added for the locations.
What all is serviceable?
Prepaid Order Amount <50k INR
Prepaid (we will open COD soon once Amazon approves)
Max Dimension 70*70*45 cm
Min weight is 0.5kg
Max weight is 18kg
Only non-hazmat items
Mode: Surface
Note: Dangerous goods cannot be shipped with Amazon.
Label:
Only thermal printing is accepted by Amazon
How are pickups generated for Amazon?
Shipments created with Amazon get automatically scheduled for pickup, sellers don't have to generate pickup manually.
Shipments are picked up in 2 slots and the same is displayed on seller panel during ship now:
If shipment is created till 9:45am, the shipments are picked between 10 am-1pm
If shipment is created till 12:45pm, the shipments are picked between 1pm-4pm.
2. Dangerous Good -
We will not show XB Air, FedEx, and BD Air mode for shipments containing Dangerous Goods such as Oxygen cylinders, sanitizers, etc....
Seller has an option to add dangerous good parameters while creating a courier rule . If the DG parameter is marked as yes, only surface courier can be selected while creating the rule.
3. Branded shipping label and invoice -
We have started giving our sellers an option to add their brand logo to their shipping labels and invoices.
Steps to be followed:
Go to Channels from the left menu and select All Channels.
Click on the Edit button to upload the brand logo for your preferred channel. We'll use the appropriate logo for each order based on the source channel
Labels: We have now given support to hide product names from the label for Delhivery, Bluedart, and Ecom Express along with XpressBees and Ekart
4. New Courier - Ship with Amazon (SWA) - We have integrated 3 new courier SWA 1kg, 2kg , 5kg in our platform and these are available to the seller only on approval basis and only for prepaid shipments only .Prerequisite to use this courier is that the sellers should have enabled GSTIN invoicing for pickup location along with valid gstin
5. Channels :
We now pull the cancellation order status from Shopify & Magento and mark those orders as cancelled in the Shiprocket panel.
We have given the option to send RTO delivered order tag to Shopify as soon as the shipment gets marked as RTO delivered
6. Recharge :
Sellers now have the flexibility to either choose the amount from the
drop down or add in multiples of Rs 200/500/1000/5000 in their Shiprocket
wallet.
7. NDR Workflow : Future delivery date Limitation : Seller or the buyer can choose the future delhivery date from the NDR raised date as the per below logic
1st attempt - reattempt for 3 working days .
2nd attempt - reattempt for 2 days
3 rd attempt - reattempt for 1 day
8. Weight Escalation : To reduce the seller's grievances with regards to weight discrepancy raised on different channels, we have given sellers an option to raise a weight escalation for weight disputes which has not been resolved in their favour within 2 days of rejection. Maximum limit of escalation + re-escalation = 3. ( How to raise weight escalation manual attached for reference)
Condition that needs to be fulfilled to raise a weight escalation within the panel :-
1- Seller's weight dispute has been rejected.
2- Both Escalation and Re-esclation buttons will be active for 2 working days from the rejection date
3- Weight team will have to revert to the seller's query within 2 working days from the weight dispute date.
9. Ticket treatment- ops resolved -
The agent will add notes to the existing “ops resolved” tickets in case the seller is calling for the same concern.
10. CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.