15 Feb 2022

1. The seller can raise a delivery dispute with us without asking for POD. If the shipment is not delivered or is delivered empty, partial, damaged, or improper, the seller can file a dispute on our panel within 3 days of its delivery/RTO delivery/RTO acknowledged status without asking for a POD.

Here is how a seller can raise a delivery dispute without POD:

· Step 1: Log in to the SR account.

· Step 2: From the left panel, go to Orders → All Orders.

· Step 3: Seller can raise a delivery dispute POD Actions Button.

However, there are no changes to the POD workflow, and the seller can still request a POD within 7 days for documentation and other purposes.

2. Updated mobile App to help sellers ship orders with much ease-

Now the sellers can secure their shipments through your mobile App as well. The seller can choose the option of auto-securing all the shipments or just a specific one when he chooses a courier.

Further a seller can enter a different RTO address than the pickup address right from your mobile App. The seller can choose the existing address or add a new address (warehouse address) to receive the RTO shipments.

Process to add a new RTO address:

· Step 1: Log in to the SR account and go to More → Settings.

· Step 2: Go to Pickup addresses and select the address against which the seller wish to add a new RTO address.

· Step 3: Scroll down and tick the box Use Different Address as RTO address.

· Step 4: Next, the seller can either select a pre-existing address or add a new address.

3. The ‘Quick Ship’ feature in the Android App is now live. With this feature, the seller can ship orders quickly from the mobile App and save valuable time and effort.