13 September 2021

1. SR has launched a new feature "Insurance" where the seller can pay a little extra amount and get their shipments insured to full order amount ( max Rs 25L). This is beneficial for the seller who is shipping high value shipments, but afraid that what happens if the shipment is lost or damaged as earlier they would receive max Rs 5000.

How to opt for Insurance:

Selective Insurance:

Sellers can take insurance selectively on their individual shipments provided the shipments are above Rs. 5000 and below Rs. 25 Lakhs.

1. When the sellers click on the Ship Now button, they will be prompted with a new toggle - Secured or Unsecured.

2. Based on their selection, the freight cost will increase and the shipment will get secured/insured.

3. They can also do the same on bulk ships as well. If they select multiple shipments and click Ship, then they are prompted with the same secured and unsecured selection and based on their intent all shipments between 5K and 25L are insured.

Blanket Insurance:

Sellers can also choose to cover all their shipments in the 5K-25L bracket as well.

1. For this, they will have to go to their settings and enable - Auto insure all shipments above 5K in Settings>Shipment Insurance

2. Once enabled, they will not be shown the secured-unsecured toggle and will automatically get all their shipments covered.

NOTE: Insurance is not available on App and is also not available via APIs.

2. Weight Escalation :

To reduce the seller's grievances with regards to weight discrepancy raised on different channels, we have given sellers an option to raise a weight escalation for weight disputes which has not been resolved in their favour within 2 days of rejection. Maximum limit of escalation + re-escalation =

. ( How to raise weight escalation manual attached for reference)

Condition that needs to be fulfilled to raise weight escalation within the panel :-

a- Seller's weight dispute has been rejected.

b- Both Escalation and Re-esclation buttons will be active for 2 working days from the rejection date

Cc- Weight team will have to revert to the seller's query within 2 working days from the weight dispute date.

3. NDR Workflow : Future delivery date Limitation : Seller or the buyer can choose the future delivery date from the NDR raised date as the per below logic-

1st attempt - reattempt for 3 working days .

2nd attempt - reattempt for 2 days

3rd attempt - reattempt for 1 day

4. RTO delivery TAT is now increased to 20 days from 10-12 days.

5. Woocommerce simple steps to integrate -

To fetch orders and catalog in Shiprocket the user has to configure his WooCommerce API in Shiprocket Channel Configuration Page.

If the user already has a channel created on Shiprocket, he does not have to follow the following steps to integrate his Woocommerce Channel.

Step 1: Connect to your Shiprocket account and go to the Channels tab

Step 2: Click on the 'Add New Channel' button to add your Woocommerce channel

Step 3: Locate the Woocommerce channel and click on the 'Add' button

Step 4: Here, enter your Woocommerce store URL and click on 'Connect to Woocommerce'

Step 5: On clicking, you will be redirected to a page within WooCommerce. Please click on "Approve" to give Shiprocket the required permission to operate

Step 6: Once you approve the connection, it will redirect you to the previous "Channel" page with a consumer key and consumer secret

Step 7: Click on the "Update Channel & Test Credentials" to connect your channel with Shiprocket.

Please Note:

Please be ensured that your REST API is enabled in your WooCommerce plugin. To do this,

a. Within your Wordpress admin, go to the WooCommerce section.

b. Click on "Settings" and go to the API tab.

c. Check if your REST API is enabled or not. If you don't have an API tab, you need to upgrade your WooCommerce plugin to the latest version.

d. To show serviceability on your buyer panel, please update the weight in kgs and dimensions in cms for every product in your WooCommerce account.

6. There are three checkpoints you all need to do,if your seller complains about pincode serviceability issues on WooCommerce platform.

a. The weight and dimensions should be filled in kg/cms units.

b. Seller should add at least one pickup address in his Shiprocket account

c. Seller must complete shiprocket app configuration in WooCommerce store.

If the above three steps are done & he still faces the pincode serviceability issue, then raise it to the tech team.

Screenshot for your reference