08 Feb 2022

1. Please find below PYK spoc & ticket properties to be selected while assigning the cases-

SPOC- Manasranjan Maharana

Ticket properties -

2. PYK - premium pickup service offered by Shiprocket, below mentioned are the highlighted of this service-

· Extended Cut-off Time for Same Day Pickups and Collection Till 3 to 5 PM Based on Your Location

· Instead of Dealing with Multiple Field Executives, Coordinate with One Executive across all couriers.

· Also, the seller will be provided with Pickup Executive Name, Contact and Trackability in Real-Time Manner via text message.

· No Hassle of Sorting for Multiple Courier Provider, the SR team will do it for at courier Hubs

· Lesser Hassles and Operational Fatigue and reduce chances of disputes

·Single Pickup Manifest to ease the seller's documentation process and the same will be shared in soft format on the Seller Panel

3. Once received the request from client for Self-WABA configuration, ticket to be raise as per below information,

· Ticket Properties:

· FCR- Yes

· Type- Request

· Issue Category- SR_Engage

· Sub Category- Self WABA

· Status- Awaiting Customer Response (Reply to client first then change the ticket status)

· Group: SR-Engage

· Advisor Name: Ankit Singh/Apoorva Sharma/ Diganta Mukharjee(Select any one)

4. GST percentage calculation in invoice-

Service + 18 % tax

5. Seller is asking for ledger-

Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.

Ledger for any seller is available from the beginning.

6. Seller is asking for invoice to claim TDS -

Prepaid-

The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.

Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.

7. Insurance process update-

How a claim will be processed & what would be required by sellers to proceed ?

The finance team will directly track all the insured shipments, if the shipment is lost or damaged the finance will collect the documents from ICRM and the courier company and inform the insurance company. The insurance company will validate the document/case and process the claim amount directly into the customer's account.

TAT for settlement:

Claims wherein claim value is <20k – Within 7 working days from the receipt of all requisites documents.

Claims wherein claim value is >20k – Within 10 working days from the receipt of the requisite documents & Survey Report.

8.About Shiprocket Fulfillment:

Shiprocket Fulfillment is a unique offering designed for eCommerce sellers looking to offer a delivery experience like Amazon and Flipkart to their customers via their own website or any other channels. It enables sellers to stock their inventory near the customer’s location for faster delivery of products.

Key Benefits of opting Shiprocket Fulfillment:

1. Faster delivery to customers

2. Lower freight cost

3. Reduction in weight discrepancies

4. Decrease in RTO because of faster product delivery

5. Amazon and Flipkart like delivery for a delightful customer experience

6. Focus solely on business growth and let Shiprocket Fulfillment handle your order processing efficiently

Currently, Shiprocket Fulfillment facility is based out of Bangalore, Kolkata, Delhi, Gurgaon and Mumbai.

SR Engage billing reports : Click here

Script for SR Engage :

An agent will first refer the excel to check company ID if exists then below script ,else as per case...

" Sir/Ma'am, jaise ki main check kar pa rahi hun aap hamare Shiprocket Engage ki services use karte hai and ye deduction apke wallet se January month ke one go mein kiye gaye hai".