1. For pickup, agent will not raise any ticket on FD and will only raise Agony
Incase seller is adamant and asking for proof of escalation then only for pickup agent will raise ticket to meenu and Shruti and specify that Agony has been raised still seller is adamant hence raising the ticket
Action by agent - Agony and Ticket both.
2. For Delivery, agent will not raise any ticket on FD and will only raise Agony
Incase seller is adamant and asking for proof of escalation then only for delivery agent will raise ticket to respective carrier SPOC and specify that Agony has been raised still seller is adamant hence raising the ticket
Action by agent - Agony and Ticket both.
3.For any connection case,tickets will be raised to Vikas only.
4. Process to add a new RTO address:
· Step 1: Log in to the SR account and go to More → Settings.
· Step 2: Go to Pickup addresses and select the address against which the seller wish to add a new RTO address.
· Step 3: Scroll down and tick the box Use Different Address as RTO address.
· Step 4: Next, the seller can either select a pre-existing address or add a new address.
5. The ‘Quick Ship’ feature in the Android App is now live. With this feature, the seller can ship orders quickly from the mobile App and save valuable time and effort.
6. Cross border as an offering is only available with paid plans like - advance, pro and enterprise.
7. Countries covered -
· Bangladesh,Srilanka,Bahrain,Oman,SaudiArabia,UAE, USA,
· Mexico,Canada,Germany,Belgium, Netherlands,Luxembourg
· Great Britain,France,Denmark, Italy,Switzerland,Spain, Austria,
· Ireland, Sweden, Portugal, Norway,Finland, Greece, Honk Kong
· Malaysia, Singapore, Thailand,Australia, South Africa
8. In the case of International Shipments there is no RTO offered.
9. Below are non-mandatory fields under CSB 4 (non commercial) shipments. The seller can skip these while choosing SR X-
· Commodity under 3c refers to a commodity being an essential commodity
· MIES refers to Merchandise Exports from India Scheme