1.Assign Rocketbox support tickets to Taranjeet and Uzma(new joinee) only under Rocketbox support group.
2.Earlier, Engage was priced at Rs 4.99/order, inclusive of GST. But, now, there is a change in the pricing structure of SR Engage;
For all the new onboardings with non-custom pricing, it has been revised
for the full package - from Rs 4.99/order (inclusive of GST) to Rs 4.99/order + GST
for post-ship only - from Rs 2.99/order (inclusive of GST) to Rs 2.99/order + GST
for pre-ship only - from Rs 2.99/order (inclusive of GST) to Rs 2.99/order + GST
For new onboardings with custom pricing, a minimum capping has been put below which an approval of Amit/Atul will be applicable.
For the full package - Rs 4.49/order + GST
For post-ship - Rs 2.49/order + GST
For pre-ship - Rs.2.49/order + GST
The above pricing changes have been executed from the tech infrastructure & the digital communication perspective today itself. So, any new sellers onboarding now will come at the new pricing which is as above.
I'd request you all that whenever you're pitching to your respective sellers, please share the pricing information as per the above structure only.
Going to connect with you all offline as well for any clarifications needed.
3. Weight Freeze:
Weight Panel>>Weight Freeze>>Export Product>>CSV File>>mention the details (like inner content, L*B*H in CM and dead weight in Kgs.)>>Click on Import product file and upload the file.
4. Package Freeze:
Weight Panel>>Packaging>>Create new Package>>
Here the seller needs to mention the SKU for packaging freeze.
Please note: These package dimensions will be considered for calculating the volumetric weight of the shipments that are shipped using this package and containing the mapped SKUs. Also, in packaging the volumetric weight should be higher or equal to dead weight and dead weight should not be more than volumetric weight.
TAT for Weight Freeze and Package freeze is 5-7 working days.
5. Reverse shipment creation:
As of now the issue 'Weight limit exceeds' has been resolved by the tech team as it was a tech bug.
However, for the maximum weight limit in reverse shipment we are in touch with tech and we will update you soon.
6. SR engage:
Engage>>Search with Comp id
Engage : Active
Sync : Active
If both are active then engage is active.
If Engage is active and sync is inactive then the seller needs to activate engage.
7. If auto KYC fails then the seller can upload KYC manually only.
8. If manual KYC fails then seller will get rejection email, and seller can upload KYC with correct set of documents instantly.
9.Here are the updated pickup cutoff timings for a few courier partners –
Ecom Reverse – 6 AM
Shadowfax Reverse – 10 AM
Xpressbee – 11 AM
Ecom Express – 11 AM
Blue Dart – 11 AM
DTDC – 11 AM
FedEx – 11 AM
Delhivery – 11
All Delhivery 10kg & 20kg Orders – Pickup will be scheduled the next day
Delhivery Reverse – Pickup will be scheduled the next day.