1. If the seller wants to remove the brand logo path is
Channels->All channel->Edit the channel->Brand Logo
2. Manifest escalation path
Path: Orders > Manifest > Escalate
3. For NDR scenarios an agent must educate the seller on how to take actions on NDR.
4. CSAT is to be pitched on every FCR call, wherein seller is satisfied with the given resolution.
5. Agent must inform seller about the documents required for pickup & how to raise manifest escalations in case of delay.
6.To avoid repeat concern agent must educate seller proactively for SR process.
7.The agent will use "multiple tag feature" in case there are multiple AWB numbers for the same courier partner.
8. SRF Process
a. General enquiry about Shiprocket as a service (Non Existing seller)
Educate the seller and fill the pipe drive.
b. Caller asks that he/she wants to use Shiprocket (Non Existing seller)
Educate the seller and fill the pipe drive.
c. Caller asks that he/she wants to use Shiprocket and warehouse services (Non Existing seller)
The agent will educate the seller and fill the pipe drive.
The agent's TL will also send across mail to Ankush kharbanda. (mandatory)
d. Caller asks only for fulfillment services (Non Existing seller)
The agent will educate the seller and fill the pipe drive.
The agent's TL will also send across mail to Ankush kharbanda. (mandatory)
e. Caller asks only for fulfillment services (Existing seller)
The agent will educate the seller and fill the pipe drive.
The agent's TL will also send across mail to Ankush kharbanda. (mandatory)