1. Type of invoices we send to the seller-
Freight,Subscription,early cod, Warehouse ,Packaging (manual invoices Penal and Duty Charges)
Freight invoices are billed twice a month 1st billing from 15th-16th 2nd Billing 28-30.
For first billing data is picked from 12th for 2nd billing from 25th - whichever awb's has crossed final status +7 DAYS are eligible for billings and gets billed in these two cycles.
2. Seller is asking for GST invoice-
The seller has enabled GST invoicing, while he has not configured the GSTIN per state. In this case, the billing is happening on the pickup address as configured in the system while GSTIN is missing because it has not been configured under GSTIN invoicing.
For your reference the way system work currently is mentioned below-
State Wise billing -
- If GSTIN invoicing is ON, it will always pick the pickup location and the GSTIN configured under GSTIN invoicing section
- Billing address-If GSTIN invoicing is OFF, it will pick the Billing address and the GSTIN configured in Accounting and Bank details.
There are 2 ways to solve this issue, either the GSTIN invoicing should be set to Off, or the GSTIN invoicing should have GSTIN configured at state level.
3. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
4. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
5. Seller is asking for a document to file claim to third party insurance -
COF will be shared in this case which will be shared by Sellerbilling after logesting confirmation should be more than 5000 confirmation required SR courier billing .
6. GST percentage calculation in invoice-
Service + 18 % tax
7. ED case assignment process -
The L2 agent will assign the case to the respective SPOC and will mail via ED tracker. Once the ED team starts working on the tickets, there will not be any properties change or assignment change. ( This goes for ORM cases too).
8. Bluedart Activation Process -
No need to follow the tracker anymore(https://docs.google.com/spreadsheets/d/1fHbLHV3v0n8yQK6XyMN4cJ2FVsD_aUxdVwzGXZYOpM0/edit#gid=305768629) for Bluedart Activation request, just follow the below points:
a. Client has to upload the Undertaking document in the panel.
b. KYC and PAN is mandate for Bluedart Service
c. In the document, Address should be completed as mentioned in the
ppickup address of AadharCard (If KYC is manually verified).
d. In the document client has to update the same company name which client mentioned in the billing or shipping address in the panel.
e. PAN no. should be mentioned in the document.
9. Please fill the below tracker for OTP based delivery activation from now on- (access given to Nitin.verma@shiprocket.com )
https://docs.google.com/spreadsheets/d/1SirZEGN574F-erlAG4L7s9_lvIaOwmid_FCyATWMRTU/edit#gid=0
10. The
tickets where seller asks for the plan upgrade, the agent needs to take
mentioned action:-
i. They need to ask about the registered Email ID of
the account that the seller needs to upgrade.
ii. They need to check the Email ID on WHMCS, about
the date when the plan was, or is going to expire.
iii. Then if the seller is on the LITE plan for 3 or
more months, then they can forward the ticket to me (Pankaj Grover), and if the
plan is about to downgrade in a few days or has downgraded within last 3 months,
then it needs to be forwarded to Gaurav Rana for plan
renewal.
11. Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Who all can make a shipment?
Any seller who has GSTIN invoicing enabled in Shiprocket settings and has GSTIN added for the locations.
What all is serviceable?
Prepaid Order Amount <50k INR
Prepaid (we will open COD soon once Amazon approves)
Max Dimension 70*70*45 cm
Min weight is 0.5kg
Max weight is 18kg
Only non-hazmat items
Mode: Surface
Note: Dangerous goods cannot be shipped with Amazon.
Label:
Only thermal printing is accepted by Amazon
How are pickups generated for Amazon?
Shipments created with Amazon get automatically scheduled for pickup, sellers don't have to generate pickup manually.
Shipments are picked up in 2 slots and the same is displayed on seller panel during ship now:
If shipment is created till 9:45am, the shipments are picked between 10 am-1pm
If shipment is created till 12:45pm, the shipments are picked between 1pm-4pm.6.Adoption of NDR/ Expedite panel:- Have to push sellers for the adoption of NDR/Expedite panel instead of creating tickets.