26 Sept 2022

Engage

· UniCommerce/ Easy ecom: Sellers are allowed to integrate their unicommerce channel in Engage.

· Value realization mailer: A value realization mailer will be sent to the sellers to help them realize how much they saved with the help of Engage.

· Vernacular: Customers get access to both Hindi and English language for their WhatsApp communication and they can easily make a switch between these two languages.

Direct

Direct is a 3PL automation system that allows sellers to use popular couriers directly via their existing courier contracts. Here are some latest releases of this module that you should know:

· Reassignment workflows for API users: Supported on Vinculum and Unicommerce, this feature helps reassign shipments to other partners in case the original partner is rejecting pickup requests and gets shipment data updated in WMS (Warehouse Management System).

· Postcode auto mute - panel & workflow for API users: To reduce & manage shipments where pickup requests fail because of a change of serviceability, a new feature has been added that auto mutes the Pincode where we receive embargo(i.e non serviceable by the courier partner) and the same is removed from serviceability.

Example- Pincode mute for Embargo (Nonserviceable zones or postcodes)

· Notification manager - SMS, Email, Whatsapp: A powerful controller that allows sellers to use 3rd party communication channels for sharing tracking updates with customers. To know more about Notification Manager, check out this video now!

· 10+ New Couriers supported on the Direct Platform

Amazon Surface - 500g, 1KG,2KG,10KG, 20KG Borzo Ecom Reverse QC

DTDC - 500g,2KG, 5 KG Blowhorn Bluedart reverse QC

Ekart - 2KG, 5KG, 10KG Smartr Logistics Ekart Reverse QC

XpressBees Reverse QC

· Track my Package: This feature enables sellers to track dispatched shipments from any system and share those tracking updates via Whatsapp, SMS, and tracking page. Specifically for sellers who are assigning AWB’s from other systems - any WMS, other aggregators, any OMS. This feature is supported for sellers in multiple ways - via API, from Shiprocket Panel via Bulk tools.

· Recon Alerts for Freight & COD: Sellers can manage their business finances by keeping easy track of the money owed from partners. This feature shares weekly and monthly summaries of the partner's finances and also highlights the cases of discrepancies that occur while collecting back COD cash or due to wrong service costs from the partner.

· Freight Recon: This alerts sellers if a wrong weight or freight cost is charged by the carrier at time of billing.

· COD Recon: This alerts sellers if any COD picked up by the carrier has not reached back to the seller's finances, the frequency of this recon can be configured by the seller as per their finance-partner agreements.

· Courier rule ranking: Advanced courier rules for businesses to control carriers selected for their shipments which enable sellers to create & prioritize courier rule workflows.

· Postcode manager: Postcode management widget which fetches data automatically from couriers, displays the latest serviceability, and also allows sellers to add rules for serviceable pin codes. This helps to manage & store pin codes to power website serviceability.

· Report Scheduler - + New reports: Report management widget which allows sellers to set up data they wish to receive on email ID’s & webhooks.

Path: Seller panel→ Tools→report scheduler

· Updated the flow for KYC and made it easier for customers to update the uploaded documents. This will help sellers to update their KYC documents without any hassle. Earlier, the sellers don’t have the option to reupload the KYC documents until and unless they don’t ask us via mail. But, now we have added the edit option for the KYC Documents which is enabling the sellers to reupload their KYC documents directly without sending an email to us.

· Added a Reject KYC CTA for admin to reject seller's KYC based on the first level document review (ICRM). This enables the KYC team to directly reject the seller KYC and will send a mail to the seller mentioning the document that they submitted is not correct.

· Change in OneWorld's Assignment logic: Earlier data was sent to OneWorld after the Shipped status, which resulted in issues like incomplete data, unserviceable pincode and so on. To fix these issues, we changed the logic and now send the data on the AWB assignment, and AWB gets assigned only if we get success from OneWorld and our FM partner. OneWorld is a courier partner of Shiprocket which partnered with us to unlimit the delivery scope for the sellers to more than 220 nations and association regions.

· Change pickup addresses in Bulk orders for international Shipments so that the sellers can easily change pickup addresses for Bulk international orders.

Path: Panel->Orders->Process Orders->Select Order->Change Pickup Address from drop down list.

· Started sending invoices to Aramex via API. Earlier, Aramex didn't have the invoices of each shipment and if there is any issue with the same, they need to ask us for the invoice of the customer which was a time taking process. But now, we are sending the invoices to Aramex via API to reduce the Turnaround time which is also resulting in smooth logistic operations.

· Added validation on the length of the IOSS number which should be equal to 12. Earlier the sellers were inputting just any random number in the IOSS field, so we added this validation to improve the accuracy of the IOSS number.

· Weight Discrepancy in ICRM: Added Weight Discrepancy history and updated in ICRM under the weight discrepancy section.