1. SR support is now live for the "Silver" & "Nam-bronze" tier.
2. Multiple tickets should not be created for the same concern.
3.CSAT to be pitched on FCR calls/chats, wherein; the seller is satisfied with the resolution provided.
4. If the seller wants to remove the brand logo then it can be done under the "Channels TAB".
Path -
Channels->All channel->Edit the channel->Brand Logo
5. Due to Ganesh Chaturthi tomorrow pickup and deliveries are impacted for the below location as couriers will be working with skeletal manpower in most of the locations and some locations observing total closure .
Gujarat
Goa
Maharashtra
Chhattisgarh
Andhra Pradesh
Telangana
Karnataka
Tamil Nadu
Pondicherry
Kerala
6. Please note -
THe Auto Cancellation of Shipments that are in ageing of 10 Days at FM PU level with below scenarios, will be activated for all sellers-
Auto
cancel the shipments in the ICRM that cross 10 days of ageing (7 Days for Fedex)
and with Bulk and Single cancellation criteria based on below
reasons:
AWB
is assigned by the seller and the pickup is not scheduled
Pickup
is scheduled for more than 10 days ageing and still shipment is not
picked
"Out
for Pickup"/ "Pickup Exception" stage, the same should not be cancelled. LOPS to
confirm and then action to be taken
For
hyperlocal post 1 day, if shipment is in pre-pickup stage and not been picked
up, the same should be cancelled by EOD.
7.
In case the sellers ask for an invoice then we will ask the sellers to check the same under "Billing-->Invoices" in their SR panel. If the seller is unable to find the same in the SR panel then raise the same to FOPS with payment link.
8. In case the seller needs a payment link then the ticket will be assigned along with "Plan name".
9. Seller is asking for GST invoice-
The seller has enabled GST invoicing, while he has not configured the GSTIN per state. In this case, the billing is happening on the pickup address as configured in the system while GSTIN is missing because it has not been configured under GSTIN invoicing.
10. Seller is asking for invoice to claim TDS -
Prepaid-
The client will pay TDS to the government on our behalf, the percentage of deducting TDS amount on a payment depends on the seller and his business module.
Client will receive TDS certificate from the government quarterly wise 4 times in a year, after receiving TDS certificate every quarter client will share TDS certificate with us and we will reimburse him the amount in his wallet or bank account as per his request.
D. Seller is asking for ledger-
Please generate a ticket mentioning the duration required of the ledger, ledger will always be shared for 1 months back.
Ledger for any seller is available from the beginning.
The Auto Cancellation of Shipments that are in ageing of 10 Days at FM PU level
Auto cancel the shipments in the ICRM that cross 10 days of ageing (7 Days for Fedex) and with Bulk and Single cancellation criteria based on below reasons:
AWB is assigned by the seller and the pickup is not scheduled
Pickup is scheduled for more than 10 days ageing and still shipment is not picked
"Out for Pickup"/ "Pickup Exception" stage, the same should not be cancelled. LOPS to confirm and then action to be taken
For hyperlocal post 1 day, if shipment is in pre-pickup stage and not been picked up, the same should be cancelled by EOD