1. E-waybill - Old process -
In case the shipment's value is more than 50K then the eway bill was mandatory and the seller had to generate the same from govt. portal. Further, the seller faced a problem while generating the shipment (on the seller panel) and the "E-way" bill as the seller had to enter a random number in the "AWB" column on "Govt's portal".
E-waybill - New process -
As per the new update, the seller will now be able to create shipment and assign the courier without entering the "E-waybill no." in the seller panel. Once the shipment is created and the AWB no. is generated then the seller can easily enter the same AWB on the "Govt.'s portal" to generate the E-waybill easily.
2. A seller can now change the shipment's payment method while the shipment is under any status except under "out for delivery". The payment mode can only be changed from "COD to prepaid" and not "prepaid to COD".
3. Timely empathy must be shown by the agent while speaking to the seller.
4. Agents should avoid using slangs while speaking to the seller e.g -"gonna".
5. No ticket shall be assigned to the tech team or any other team with incomplete notes.
6.The agent will ask the seller to follow the below process to update the name on the "Label" -
Pickup address Settings->Company->Pickup Address->Edit the address->Contact Name
7. A seller can now use the NDR feature in "SR application" (IOS only).
8. Please note that under franchise plan we were not charging any SAAS fee but currently this plan is not provided to the sellers.
9. Franchise plan is still active for the users who have already availed it.
10. Shiprocket offers "Enterprise rates in Premium franchise plan and Pro plan rates in the Standard one".
11. Csat to be pitched on every FCR calls/chats, wherein; the seller is satisfied with the resolution.