30 Sept 2022

1. Update your team members to immediately start assigning the tickets as per the below-mentioned alignments

Kindly paste this below chart on each and every advisor's workstation and add the same in training modules and in SOPs

For the ED with CC L-2 and ORM team kindly follow the below chart

2. AWB number and Courier partner name is mandatory in the ticket notes.

3. Kindly find the below East Region update.

No entry restriction details

Vehicle movement plan

Counter operation plan

Further along with the above :

We would continue to arrange pickup & delivery within the stipulated timeframe allotted for Light good vehicle movement on the specific below mentioned dates of Operations.

Small-sized parcels eligible to be handled via footers/cyclists/bikers would continue to operate as usual on the below mentioned dates of Operations.

Any pickup & delivery which we are unable to organize owing to vehicular restrictions would be handled on priority on the next working date. Need to handle & update customers accordingly.

NO ENTRY RESTRICTION DETAILS FESTIVE 2022With effect from dated 28.09.2022 till dated 08.10.2022 & further on 10tht & 11th October……. we have no-entry restrictions imposed by Kolkata Police for Durga Puja/ Immersions & Laxmi PujaNo-entry restriction for all kind of goods vehicles start from 0800 hrs and extend till 0400 hrs of the next day. However the roads will be remain open for all type of light commercial/goods vehicle from 04:00 hrs to 15:00 hrs. Details are as follows …

From 08:00 hrs. on 28.09.2022 to 00:00 hrs. on 29.09.2022

From 08:00 hrs. on 29.09.2022 to 02:00 hrs. on 30.09.2022

From 08:00 hrs. on 30.09.2022 to 02:00 hrs. on 01.10.2022

From 08:00 hrs. on 01.10.2022 to 03:00 hrs. on 02.10.2022

From 08:00 hrs. on 02.10.2022 to 04:00 hrs. on 03.10.2022

From 07:00 hrs. on 03.10.2022 to 04:00 hrs. on 04.10.2022 …. (including Kumari Puja)

From 08:00 hrs. on 04.10.2022 to 04:00 hrs. on 05.10.2022

4. Assign support tickets to Taranjeet and Utkarsh in the rocket box support group as uzma has left the organization.

For sales, they need to assign the ticket to Yash in the Rocketbox sales group