1. Please find the details offer details for new LITE plan users,
Offer details:
Advanced Monthly (Rs. 2000+taxes) :- Flat 600/- cashback
Pro Monthly (Rs. 3000+taxes) :- Flat 1000/- Cashback
Validity: 10th Dec'20 to 20th Dec'20
Coupon code: SRDEC30
2. The seller cannot change the payment method while the shipment is under the "processing" tab for the shipments fetched using channel or API integration.
The seller will only be able to change the payment status under processing tab for only manually created shipments.
3. Team, please be apprised that from now on "Auto close" status of chat is renamed as "No Response”.
4. NDR manual calling option to be used by every agent whenever required.
5. For cases wherein; the L1 agents are not able to defuse tech related calls then such calls shall be transferred to the tech desk real time. There will be no call back request entertained in tech related cases.
6. Csat to be pitched on every FCR call, wherein; the seller is satisfied with the resolution.
7. Proactive information (if required) to be shared by agents while on call/chat.
8. Please note, a column is added in the MPS training tracker to define the nature of business of the seller. Requesters need to define the category of products the seller deals into which will be helpful at LOPS end to verify.
Post Training, Seller's Business background as mentioned is verified which acts as an approval for the Product team to activate this feature on the panel