1. We have launched Amazon Shipping 1kg, 2kg, 5kg on Shiprocket.
Who all can make a shipment?
Any seller who has GSTIN invoicing enabled in Shiprocket settings and has GSTIN added for the locations.
What all is serviceable?
Prepaid Order Amount <50k INR
Prepaid (we will open COD soon once Amazon approves)
Max Dimension 70*70*45 cm
Min weight is 0.5kg
Max weight is 18kg
Only non-hazmat items
Mode: Surface
Note: Dangerous goods cannot be shipped with Amazon.
Label:
Only thermal printing is accepted by Amazon
How are pickups generated for Amazon?
Shipments created with Amazon get automatically scheduled for pickup, sellers don't have to generate pickup manually.
Shipments are picked up in 2 slots and the same is displayed on seller panel during ship now:
If shipment is created till 9:45am, the shipments are picked between 10 am-1pm
If shipment is created till 12:45pm, the shipments are picked between 1pm-4pm.
2. Need to avoid ticket creation for POD disputes & use ICRM dispute button for DNR cases.
3. The agent will add notes to the existing “ops resolved” tickets in case the seller is calling for the same concern.
4. While raising any connection dispute case, seller should share below details for further investigation -
a.Date of shipment picked,
b.Count of total shipment picked up on that date.
c.All sign manifest copies for particular courier, if multiple Manifest generated.
d.FE Phone No.
5. The GST on seller's freight invoice will only reflect if the GST is added by following the below path -
Settings --> accounting details
Once the seller adds the GST in the SR panel then the same is reflected on his freight invoice from the next billing cycle. The agent should not guide for GSTIN process in such cases.
6. Tickets should not be left open in case FCR tickets.
7.CSAT to be pitched on every FCR call & chat wherein; the seller is satisfied with the solution.
8. Multiple tags to be used while assigning the tickets with multiple awbs of the same courier.
9.Damage status on ICRM :- if the ICRM has status damage in intransit & product is neither perishable nor fragile, almost 90% of the orders are connected for origin due to poor packaging issue but Damage status can not be changed if AWB has been billed or in post bill status. (need to make seller understand where seller raises query for damage claim in intransit. example ( agent shares status as order is moving to origin but damage status can not be changed due to damage status)
10. NDR Workflow : Future delivery date Limitation : Seller or the buyer can choose the future delhivery date from the NDR raised date as the per below logic
1st attempt - reattempt for 3 working days .
2nd attempt - reattempt for 2 days
3 rd attempt - reattempt for 1 day