Pickup Queued

Scenario:- 

Seller Called and informed that his Shipment status is showing pickup Queued?

Opening:-

Good Morning/Afternoon/Evening Welcome to Shiprocket. My Name is _. How may I help you?

Apology & Assurance:- 

I am really sorry for the inconvenience caused to you, I will surely help you regarding pickup issue.

System Check:- 

Copy & paste Link from SPARK on ICRM, check  DT.

Or Ask AWB from Seller and check Shipment Details

Information:- 

Sir/Ma'am, as I can check, shipment status is showing “Pick up Queued”.  Kindly wait for 4-6 hours from assigned date for status to be updated and if you want urgent pick-up, you can also reassign that shipment.

Further Assistance:- 

Is there anything else, I can assist regarding shiprocket.

Closing:- 

Thank you for calling in shiprocket have a nice day.

Nugget Ticket

• Seller User:-                                                         Seller's registered emai id

• Channel:-                                                              Customer Support Call Center

• Agent Assign :-                                                      Pratibha

• Ticket Priority :-                                                      Low

• Status :-                                                                 Resolved

• Subject :-                                                               Shipment Status Pickup Queued

• Body:-                                                                    NA

• Private Notes :-                                                      NA

• Phone:-                                                                  Calling number

• Source:-                                                                 Phone / Chat 

• Type:-                                                                     Query

• FCR:-                                                                      Yes

• Escalation Desk/ORM Tag :-                                   NA

• VOC :-                                                                     NA

• SR Issue Category:-                                               Shipment Pickup

• Sub Category :-                                                      Pickup Requested 

• Issue Details :-                                                         NA

• Courier Name:-                                                        NA

• AWB Number :-                                                       NA

• Multiple AWB Number :-                                          NA

• Multiple Case Scenario :-                                        NA

• Shipment Status :-                                                  NA

• Jira Link :-                                                               NA

• KAM Action Flag :-                                                  NA

•Notes :- Seller asked about shipment pickup status AWB status was- pick up queued, suggested to wait  for 4-6 hrs. or reassign the courier partner incase of urgent pickup