Check If dispute already raised on panel/ticket

i)Check remarks from LOPS  and inform seller.

ii) If seller disagrees to LOPS remarks - Transfer call to dispute desk/arrange call back.

If dispute not raised on panel/ticket ask:-

i) Confirm receiver details (Name & contact number) at  the RTO location Self/team member.

-If number matches with the details shared by courier( OTP triggered ), deny for dispute investigation.

- If seller claims OTP not received - Raise for investigation to Dispute desk team.

-If OTP shared  over the phone and no one visited for the delivery advise seller not to share the OTP over the call in future

- If seller is not convinced, take investigation request for best possible efforts 

- Transfer call to dispute desk/create CB ticket