Dispute Desk
Dispute Desk
Embedded Files
Delivered but not received by buyer(DNR-FWD)
Note:- All the Delivery disputes will be raised from advisor's end only (either from ICRM or by Ticket Assignment to dispute desk) with complete ownership and empathy statements on call.
**No one will ask seller to raise dispute from seller's end or seller panel.**
OTP mandatory check Courier wise :-
Fill the below mentioned link for dispute cases ( for dispute dispute advisor advisor )
WhatsApp Link: https://telephonycloud.co.in/portalv2/
Path & Steps :- Select --> KartShip Rocket-->Messaging-->Chat-->Click on (+) sign--> Enter mobile number--> Select template with name " Dispute" add text in variable and send
Please find below mentioned Delivery Dispute SOP
SOP URL: https://docs.google.com/spreadsheets/d/1hwl-fLf9cAnAZPRC96QvHktdBdgHiks8u7ltg6lY17o/edit?gid=0#gid=0
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