Pickup Escalation Process update (Only for Pickup Desk Advisors)

Important checks (validations) to be done on call with seller/shipper and Call Flow as mentioned Below:

• Shipment Status confirmation

• Pickup Exception/NPR reason

• Address confirmation for correct address or any update( addition of landmark or House and plot number)

• Seller or Shipper confirmation (if shipper is different then do conference call and add recording in tracker)

• Courier attempts ( if any pickup attempt done or any call received from courier for pickup)

• Share pickup TAT as per SOP ( before or after 1PM case)

• Share follow-up TAT as per SOP

• Pro-active information for label, manifest and  invoice