Pickup connection issue

Dear Seller,

Greetings from Shiprocket!

As discussed on call, request you to kindly share the required details 

1.Date of pickup
2.Count of total shipment picked up on that date
3.Share all signed manifest copies for a particular courier, if multiple Manifest generated and picked on same day
4.FE Phone No. 

on this email for further investigation at our end.

In order to resolve your concern at the earliest, we would request you to please share the above asked details within next 48 hrs. in the same ticket number. (If we do not get the revert within mentioned timelines ,this ticket will get closed automatically), and we will not be able to help you on the dispute.

Thank you for choosing Shiprocket. We appreciate your patience.

Regards,
Team Shiprocket
www.shiprocket.in

Dispute cases

Dear Seller,

Greetings from Shiprocket!

As discussed on call, request you to kindly share the required details 

1 Box images with AWB no. visiblity
2.Preship packaging sample image (if vailable)
3.Catalog image of inner content (if available)
4.Post ship images and unboxing video clearly indicating dipsute

5. POD Signatures with negative remarks

6. Content and Quantity missing( in case partial shipment delivered)

on this email for further investigation at our end.

In order to resolve your concern at the earliest, we would request you to please share the above asked details within next 48 hrs. in the same ticket number. (If we do not get the revert within mentioned timelines ,this ticket will get closed automatically), and we will not be able to help you on the dispute.

Thank you for choosing Shiprocket. We appreciate your patience.

Regards,
Team Shiprocket
www.shiprocket.in

PS: For priority support, please raise a ticket from your panel under Support > Help & Support > choose issue type to raise ticket OR you can also get in touch with our chat team.

DNU ( Shipment delivered but status not updated )

Dear Seller,

Greetings from Shiprocket!

As discussed on call, request you to kindly share the required details:

1 Delivered shipment images with AWB visibility on packaging

2. Product image after delivery

3. Payment screenshot incase payment made online for COD order

on this email for further investigation at our end.

In order to resolve your concern at the earliest, we would request you to please share the above asked details within next 48 hrs. in the same ticket number. (If we do not get the revert within mentioned timelines ,this ticket will get closed automatically), and we will not be able to help you on the dispute.

Thank you for choosing Shiprocket. We appreciate your patience.

Regards,

Team Shiprocket

www.shiprocket.in

PS: For priority support, please raise a ticket from your panel under Support > Help & Support > choose issue type to raise ticket OR you can also get in touch with our chat team.

Blue Dart Activation

Dear Seller,

Greetings from Shiprocket!

We are glad to take your request for the activation of the Bluedart courier services on your Shiprocket panel. 

To activate this service, we require the following documents from you, please upload all of these documents in the panel itself following the below mentioned path:

Seller panel --->Settings > Courier > Courier Selection > Deactivated > Click on "Activate" 

Required Documents:

• Company Name

• PAN Number

• Contact Person's Number:

• Pickup Address with Pin Code

• Billing Address

• Company URL/Website

• Product Category (which product you will ship)

• 
  

Once you upload the document, kindly wait for 72hrs from the document's upload date, and we will send a notification to you after updating the status on the panel. 

Important information:

If you are already using the Bluedart service directly, then you are unable to use the same services from your Shiprocket panel. To activate the service from your panel, deactivate the current Bluedart services and share the NOC copy with us, after which we can activate the service by following the above process.

Thank you for choosing Shiprocket. We appreciate your patience.

Regards,

Team Shiprocket

www.shiprocket.in

PS: In future, for any service or query, you can find your answers on "Shiprocket Support". You can explore this feature by clicking "Support tab -- > Help & Support" from your panel.

Follow Up Email

Dear Seller,

Greetings from Shiprocket!

This is regarding your delivery reattempt request for (mention_AWB_number)

We tried to reach you on (mention_Seller_contact_number) however, could not connect with you.

This is to inform you that we have forwarded your concern to the (XX_ courier_name ) team for another delivery attempt, requesting you to kindly wait for an update by (mention_ TAT_ as per SOP).

Thank you for choosing Shiprocket. We appreciate your patience."

Regards,

Team Shiprocket

www.shiprocket.in

PS: For priority support, please raise a ticket from your panel under Support > Help & Support > choose issue type to raise ticket OR you can also get in touch with our chat team.