Check If dispute already raised on panel/ticket

i)Check remarks from LOPS  and inform seller.

ii) If seller disagrees to LOPS remarks - Transfer call to dispute desk/arrange call back.

,If dispute not raised on panel/ticket ask:-

i) Confirm receiver details (Name & contact number) at  the RTO location Self/team member. suggest seller to  check with the other person available at facality/warehouse etc.

If response to above questions is NO -

i) Send an ACR email to seller and suggest  to share sample signature  along with company stamp.

ii) Inform seller to respond to the ACR email ASAP ( should be reverted within 48hrs)

iii) Inform call back will be received within 4-5 working hours.