PAY Now Page

• Shows only the payment amount of the DIP(s) currently due

• Allow auto-pay

• DIP payments can’t be customized.

• If there is an active DIP, ‘PAY ALL’ button is removed.
Once DIPs are paid, the ‘PAY ALL’ button will appear and use current functionality (all loans will be totaled and paid against).

• PAY ALL screen - changed verbiage under total payment amount to "CNAC PAYMENT DUE ON"

Make a One Time Payment

• Add verbiage under Acct #, “DUE ON: due date”

• When a customer attempts to pay their DIPs out of order display a message, “You must pay previous Deferred Down Payments due prior to paying on this account. Contact your Account Representative for other payment options”

• When a customer attempts to make a contractual loan payment prior to completing DIP payments display the message, “ Deferred down payments must be paid first before regular installment payments can begin.  Contact your Account Representative for other payment options” 

• Once DIPs are paid, allow customer to customize contractual loan payment (current functionality)

Delinquent Accounts

• When the customer tries to customize a payment on a delinquent account display  message, “ Contact your Account Representative for other payment options”

• For Delinquent Contractual, CPI, MDIPs, DIPs

• For Payment Amounts less than Total Amount Due

• Contact your Account Representative for other payment options.

• Disable Make Payment button 

Change Advisory Board Meeting 04/05/2024

Attendance