November 9th, 2021 Release

General Notice:

This update release is scheduled to occur on the morning of November 9th, 2021

Marketing

VAN-72 - Mobile Phone Numbers pushed to Active Campaign

In order to better notify customers of upcoming appointments, we’ll be utilizing Active Campaign to send reminder text messages to customers who have provided mobile phone numbers. These reminders are intended to help increase the show rate of customers to their scheduled appointments.

OLAF/CRM Enhancement

Lead emails for “Application Submitted” will include the OLAF decision status in the subject line.

• 'Application Submitted - “OLAF Approved”

• 'Application Submitted - “OLAF Rejected”

• 'Application Submitted - "OLAF More Information Needed"

Example:

If you have any questions regarding this release, please contact the Service Desk at 800.234.7507 or contact your local Franchise Consultant.

Forms

40000-PA Retail Installment Contract - Affects PA locations

The Pennsylvania Retail Installment Contract was updated per the McGlinchey annual review. The Jury Trial Waiver section was removed, and text was added to the Optional Service Contract section.

F10155-WI CNAC Payment Arrangements Urgent Message - Affects WI locations

A version of the ‘’F10155-WI CNAC Payment Arrangements Urgent Message ‘’ was created for Wisconsin.

UPDATE:

Marketing

VAN-72 - Mobile Phone Numbers pushed to Active Campaign

In order to better notify customers of upcoming appointments, we’ll be utilizing Active Campaign to send reminder text messages to customers who have provided mobile phone numbers. These reminders are intended to help increase the show rate of customers to their scheduled appointments.

Clarification:

Reminder messages will be initially sent for Company Stores, with Franchisee inclusion on a TBD basis.

UPDATE:

VAN-72 - Mobile Phone Numbers pushed to Active Campaign

The ActiveCampaign-API update that will sync phone numbers for appointment confirmation will not deploy this week as we continue to troubleshoot a couple of minor issues.

That said, once deployed, marketing and franchising are working on plans to make an automated SMS appointment confirmation message available system wide.

Marketing or franchising will release details on this in the near future.

This was developed as a stop gap after losing certain levels of functionality in SBT for company stores and will be enhanced even further once we have implemented the new omnichannel SMS provider in the months ahead.