August 24th, 2021 Release

General Notice:

This update release is scheduled to occur on the morning of August 24th, 2021.

Byrider.com / Website

Adding customer-focused messaging on Header of Step 1 that helps more conversions for OLAF & Step 1

From the latest A/B testing results, observed higher expected conversion rate in application completions.

CRM: Add a "hot" lead option for the To Do List

CRM users now have the option to flag a lead as a “hot” lead. This functions identically to clicking on the STAR for adding a lead to the To Do list. Leads can be designated as “hot” in the Lead Book or on the customer profile.

Leads can have HOT, STAR, or both indicators added. Leads can have the HOT or the STAR indicator clicked or unclicked independently of one another. If either is selected, then the lead will display in the TO DO category

When viewing the To Do category, you’ll see the option to filter your view between ALL (viewing all leads in the To Do list), Hot or Star.

• CRM: Manager can reassign a lead from the customer profile

Users with manager access can re-assign leads directly from a lead’s customer profile.

• CRM Application: Require Signed Customer Statement Prior to Completing Application: For locations using UW Automation, users will be blocked from clicking the completing and submitting the application (which triggers automated credit pulls) until:

1. All required fields of the application have been filled in

2. Starter Pack forms are generated

3. Sales person confirms that the customer statement has been signed.

Once these three requirements have been met, the “Complete Application” button can be clicked and the application can be submitted to Underwriting.

• CRM Application: Required field indicator on application tabs (all locations)

Users can now see which tab on the application contains unanswered required fields. Tabs with RED text indicate unanswered required fields on that tab.

• Byrider Direct Bug Fix: Contract Writer Issue - BDNC01 (profit recap not transferring from pop out screen to front screen correctly)

• Byrider Direct/LTV: change Front End Gross Calc for writedowns

Write Downs are being taken into account when calculating the Front End Gross.

• Byrider Direct/LTV: Auto refresh KBB value in Contract Writer when certain conditions are met
  If a given vehicle part of a deal within Contract Writer received its KBB value 7 or more days ago OR if the mileage since KBB valuation has increased by 1,000 miles or more, the KBB Value in Contract Writer will automatically be updated.

• Byrider Direct: Burn a note in CNAC when Insurance is added from Contract Writer

When insurance is added via Contact Writer, a note will be added in CNAC.

Discover Update: Ability to override “Repo” rules in ARE 3.0/3.5

Added to the Customization Page is a new Policy Option giving the ability for a location to Override the “Repo” rules. The default setting will be Non-overridable Program Decline.

Repo Rules = Cash down if repo in 4-12 months, Cash down if 2 repo’s in 3 years, Cash Down if both Buyer and Cobuyer has One or More Repo’s within 3 years.

Discover Update: Rent vs Net Income Rule in ARE 3.0/3.5

Added to the Customization Page is a new Policy Option giving the ability for a location to set a Max Housing Expense to income %. (Company stores will be set to 60%)

When the Housing Expense (Rent, house payment…) >= Defined Max housing expense % set in the customization screen, the rule will fire if the Customization page is set at Non-overridable or Overrideable.

Example: Monthly Income = $2,000

Housing Expense to Income set at 60% ($2,000 * .6 = $1,200 Max)

Rent = $1,100 - Rule does not fire

Rent = $1,201 - Rule fires

If you have any questions regarding this release, please contact the Service Desk at 800.234.7507 or contact your local Franchise Consultant.