August 10th, 2021 Release

General Notice:

This update release is scheduled to occur on the morning of August 10th, 2021.

Byrider.com / Website

Added Customer Contact method preference to OLAF Application process - Step1

Customers are required to select a contact method preference as part of the OLAF application process. This selected preference will be displayed on the Customer Profile within CRM and that preference can be changed within CRM.

CRM

Customer Contact Method Preference

For leads which come in via an OLAF application, they will be required to select a contact method preference (phone, text or email). Customers are required to select a contact method preference as part of the OLAF application process. This selected preference will be displayed on the Customer Profile within CRM. That preference can be changed within CRM.

If a lead is manually created in CRM (phone up, lot up, internal), the Contact Preference field is NOT required but may be selected by a CRM user.

If that manually created lead subsequently completes an OLAF application (via the OLAF passcode), then the Customer Contact Method Preference selected by that lead during the OLAF application process will override the value manually selected by the CRM User, if that preference is different.

BUG FIX: Duplicates in Customer Follow-up, customers not leaving Customer Follow Up after logging a call. Issue has been resolved. HD-58364, HD-58443, HD-58654, HD-58331

Discover: Ablity to override “Recent Repo” rule

Added to the Customization Page is a new Policy Option giving the ability for a location to Override the “Recent Repo” rule. The default setting will be Non-overridable Program Decline.

Recent Repo Rule = Repo within the last 3Mo. that either does not meet/exceed score of .50 or has less than the Store's required Down Payment.

Note: An additional New Customization Page Policy Option coming will be the ability to Override the Repo rules.

Discover: Company Stores Only

System will automatically put an “Out for Repo” on hold when the next payment due date is Edited forward.

A new function has been added to Discover that will Automatically put an Out for Repo on hold when any forward Due date edit is done.

• Updates Out for Repo to On Hold

• Updates Out for Repo to On Hold in RDN system

• Sends an urgent email alert to designated email groups

If you have any questions regarding this release, please contact the Service Desk at 800.234.7507 or contact your local Franchise Consultant.