July 27th, 2021 Release

General Notice:

This update release is scheduled to occur on the morning of July 27st, 2021

Byrider.com / Website

Drivably Link on Website (Phase 1) : “Sell My Car” Navigation Menu Link Launches Drivably Form.

Business Opportunity: Byrider would like to build the capability to source inventory from the public. Through Byrider’s existing relationship with Drivably, we integrated Drivably software into the website to test this proof of concept.

Consumer Experience: On the website’s global navigation menu, we added "Sell My Car" link which will launch the Drivably modal/popup. The modal/popup houses a form that allows a consumer to receive a purchase offer for her car from Drivably. The form provides the consumer three ways to enter car information:

• License Plate

• VIN

• Make & Model

This link is available globally throughout the website from the main navigation menu on both desktop and mobile. In this phase, “Sell My Car" navigation will not be configurable by location. Drivably will be making a direct offer to the consumer to purchase a vehicle regardless of location and then allowing Byrider to acquire based on the car buying team’s criteria for car product sourcing.

Here are the steps of the leads distribution process:

If you missed the Webinars from last week, below is the Drivably Webinar

https://drive.google.com/file/d/1Qwfyqj_SrVxOYwt_J7Kb8TUfZDBoPjwr/view?usp=sharing

CRM

• Pipeline reason dropdown has been relabeled to “Move Lead."

• BUG FIX: CRM Issue: Some customers not visible in CRM HD-55479

• BUG FIX: CRM Issue | To-Do List Unstarring Overnight HD-48349

• BUG FIX: CRM Issue | Cobuyer Info Moving to "Old" HD-54708

• BUG FIX: Contract Writer Issue | Fees Issue Affecting Deals at BDNC01 and 02 HD-55524

LOOKER - upgrade to dashboards on 8/2

As mentioned in the 7/21 release notes, Looker dashboards will be converted to a new format on August 2nd (8/2). The primary difference you will experience is the look and feel of the filtering on each dashboard (again if you have used the new OLAF or Sales Funnel by Saleperson dashboards then you have experienced the new format). All dashboards will now direct to a “https://byrider.looker.com/dashboards-next/” URL. If you have any links to dashboards bookmarked, be sure to update them after we upgrade.

Here is a brief explanation of the impact of filtering:

Filters will appear different, with the Date Range filters having the most change. Date Ranges will typically default to “This Month” instead of “in the past 1 months.” To change the Date Range, click on the box containing the filter. Several Presets are available, or you can select a Custom Date Range. When you select a Custom Date Range, select the first and last day of the range you want.

Note: The last date selected is now included in the returned results. You no longer have to use the next day to pull in the last day of data you want.

You may also see other types of filters, like a Button List. In a Button List, if no filter is selected, all results will show. If one or more filters are selected, only those results will appear aggregated in the dashboard.

Text filters will work similarly as before. Click on the box for the filter to adjust it. You may adjust the type of match the filter performs, with “is” (an exact, case-sensitive match) and “contains” (a case-sensitive partial match) being the most often used. Text filters will still have a drop-down of filter suggestions.

For a more detailed exploration of Looker’s new dashboard experience, please refer to their documentation. As always, if you have any questions please reach out to your FC or General Manager.

Discover:

Pop-Up alerting Asset Coordinator to review current account information before placing an account out for repossession when 1) An account payment was made today or 2) There is a Pending Promise to pay.

Steps:

1. Repo Status is changed to “Out for Repo”

2. Not on Active Duty button is confirmed

3. Alert IF payment was made today or there is a PTP

Vehicle Service Contract (VSC):

VSC Expired message correction -

When the VSC calculator is selected and the VSC has expired the current message "VSC refunds not offered for this location" has been corrected to say “VSC contract has expired”.

If you have any questions regarding this release, please contact the Service Desk at 800.234.7507 or contact your local Franchise Consultant.