March 30th, 2021 Release

General Notice:

This update release is scheduled to occur on the morning of March 30th, 2021.

Byrider.com / Website

Schedule Appointment MVP

After completing an online application (OLAF), the consumer will have the ability to schedule an appointment at the dealership via the website. Upon selecting a day and time to visit the dealership, the consumer will be able to continue the car buying process at the dealership.

• The following header text will display below the OLAF result:

  • "Next, Set up an appointment to get you into your next vehicle."

• The call to action / instructional text will read:

  • "Our cars sell quickly, so schedule soon!”

• Under "Select a Date" header, the next 7 Available Days with Sales Hours will display:

  • Inside each date box display the following:

    • Day Abbreviation: "Mon/Tue/Wed/Thu/Fri/Sat"

      • Due to being closed, Sundays will not be displayed as an option

    • Month Abbreviation with Date: "Jan/Feb/Mar/Apr/May/Jun/Jul/Aug/Sep/Oct/Nov/Dec"

• Under "Select a Time" header, all available appointment time slots will display:

  • Inside each time box will display the following:

    • Display time in "HH:MM AM/PM" format

    • Time will display in 30 min intervals

Default Selection (Day 1)

• Present Day 1 Selected with Available Time Slots by Default on page load

  • The current/next available day with dealership Sales Hours will be highlighted by default

    • Time slots will begin with a minimum of 30 mins from app submission (ex. App submitted at 1:31pm --> 2:30pm 1st slot displayed)

    • Selection of a Time slot enables the "Confirm Appointment" button

Upon Selection of Days 2-7

• Present all time slots in 30 mins increments from open to 30 mins prior to close.

• Upon consumer selection of a Time slot, the "Confirm Appointment" button is enabled

• The display time is driven off of the store hours in Discover i.e 30 minutes after open and 30 minutes before close. The soonest appointment would be rounded up to 30 minutes after completing an OLAF. The consumer must complete an OLAF to have the ability to schedule an appointment.

Enable Schedule Appointment

• This functionality is enabled by the store preference panel in CRM. Currently, three company stores and one zee are piloting this new feature. Stores must be on OLAF to enable schedule appointment functionality on the website.

• The consumer must complete an OLAF to have the ability to schedule an appointment. The schedule appointment feature will be displayed for all OLAF decisions: approved, need more info, and declined.

Mobile Interactions

• The Days and Times will be accessed by swiping/sliding left/right

• A consumer may tap/untap to select/unselect a given day/time

• Upon selecting a given day, the available appointment times will display below

Desktop Interactions

• The Days and Times will be accessed by using "<" ">" carousel widgets

• A consumer may click/unclick to select/unselect a given day/time

• Upon selecting a given day, the available appointment times will display below

Confirmation of Appointment

After a consumer selects a time in the schedule appointment widget, the appointment details selected will be presented to the consumer

• "Your appointment is set!" with Schedule Graphic

• Day of Week, Month, Day

• Scheduled Time (AM / PM)

• Dealership Name - Link to Dealership Page

• Dealership Address

• "Get Directions" - Link to Google Maps with directions from current location

• Click to Call Phone # on Mobile

Schedule Appointment - Need a Future Date option

Consumers who desire to book appointments farther out than the provided days will find at the end of available days to schedule (7), another box will display with "Need a future date?". When clicked, the "No problem!" text, description and dealership contact card will display and replace the "Select a Time" Picker.

• Display a "Need a future date?" CTA Button with after the 7 "Day/Date" buttons

• When the user clicks the button, then:

  • Replace the following items:

    • "Select a Time" Header Text

    • Button slider

    • "Have Questions? Give us a call..." text

  • with the following text:

    • "No problem! Give us a call or come by and visit, and we'll set up a time that works for you!"

Schedule Appointment Completed on Website

Upon the consumer scheduling an appointment on the OLAF end-screen, the system will send the Appointment Details to Byrider via API and for storing and displaying in CRM.

FAB (Floating Action Bar) (Scheduled release is 4/01/2021)

Reduce current floating action bar complexity and create a more streamlined experience to bring more prominence to desired actions and help drive more high-value actions.

Enhance and simplify the FAB consumer experience sitewide

• Increase clicks to lead generation

• Increase overall conversion rate

• Create test and learn approach to optimize

The FAB displays sitewide except for the following pages:

• Home Page

• Campaign/PPC pages (old, new)

• Location selector for GMA

• OLAF

• GMA/OLA Lite

When the user clicks the "My Cars" CTA, the drawer will open and close via toggle. When the user clicks the "Get Approved" CTA, they will be taken to the location-specific GMA/OLAF form (follow current dealership logic).

Old Experience (Mobile) New Experience (Mobile)

New Experience (Desktop):

Remove “Get Approved” CTA button redundancy on the site.

With the release of FAB (Scheduled to release on 04/01/2021), “Get Approved” will be removed from each vehicle tile on Global Inventory and Dealership Inventory pages. Instead, “Get Approved” button will always be available on the floating action bar (FAB) on the website throughout the consumer journey.

Old Experience New Experience

Legacy Report Retirement - Sales Funnel and Sales Funnel Franchisee

Please be aware that the legacy Sales Funnel and Sales Funnel Franchisee reports you receive in your email will be retired and no longer available effective April 5, 2021. Information included in these reports are available in the Looker dashboards. For Company Stores please reach out to your General Manager and/or Regional Manager with questions. For Franchise Stores please reach out to your Franchise Consultant with any questions. If you still do not have Looker access please submit a HD ticket asap to be set up in Looker.

Looker Dashboard:

Sales Funnel Dashboard:

Forms Release:

The following CT forms were updated to be more compliant for CT DMV:

07070-CT Vehicle Invoice was updated with the following updates:

• Dealer Number and Salesperson License Number were moved to the top

• Dealer Name is now the Business Legal name

• Duration for Limited Warranty was added

• *Dealer Conveyance Fee was updated to include “/processing”

• “No refund of Deposit was added to “Deposit/Down Payments”

07002-CT Buyers Order was updated with the following updates:

• Added Dealer Legal name to Dealer address

• *Dealer Conveyance Fee was updated to include “/processing”

• “No refund of Deposit was added to “Deposit/Down Payments”

• Added Address to condition #1 on second page

• Removed last sentence from condition #8 on second page

As part of the McGlinchey Annual Review of Forms, the following forms were updated to correct font, typos and capitalization needs:

F11100-B-WV-1 Notice of Intent Backoff – Affects WV locations

F11100-B-WV-2 Notice of Intent Backoff– Affects WV locations

F11100-WV-1 Notice of Intent to Repossess – Affects WV locations

F11100-WV-2 Notice of Intent to Repossess – Affects WV locations

F11300-B-CA Notice of Default Backoff – Affects CA locations

F11300-B-CA-1 Notice of Default Backoff – Affects CA locations

F11300-CA-1 Notice of Default – Affects CA locations

F11300-CA Notice of Default – Affects CA locations

F11200-CA-1 Notice to Sell Property – Affects CA locations

F11200-CA-2 Notice to Sell Property – Affects CA locations

F11200-CA-3 Notice to Sell Property – Affects CA locations

F11200-CA-4 Notice to Sell Property – Affects CA locations

The IA F11550 Repo letter has been added to the F11550 auto completion of the form. Refer to 3/23 Release Notes.

If you have any questions regarding this release, please contact the Service Desk at 800.234.7507 or contact your local Franchise Consultant.