Byrider Tech News

Google Archived Account Deletion

Posted: January 6th, 2023

Important Message

On Wednesday, January 11th we will be terminating many archived Google accounts to eliminate an unnecessary expense to the business.

How will this impact me?

If you’re accessing a Google file which is hosted on an archived individual's personal “My Drive” space then the following error will appear when you attempt to access it Post-Deletion:

Can I be proactive and minimize my risk?

Absolutely! Click on the “Share” button at the top right to see who the owner of the file is. If it’s an individual that no longer works at Byrider then you can click “File -> Make a Copy” then place it in your “Shared Drives” with Google. Look at the list of individuals that have access to the file and reshare the copy with them.

Whoops, it’s January 11th or beyond and a file I need access to is no longer available! What can be done?

If it’s within 10 days after the account deletion, you can submit a ticket using the below form link:

https://byrider.atlassian.net/servicedesk/customer/portal/1/group/23/create/271

You will need to provide the exact link to the file within the ticket and/or the exact name of the file and the file owner. File links can be copied from the URL field in Google. We will also need to know who should become the new owner of the file.

Since we’re doing away with Google archiving (with a few exceptions) how can I prevent this from happening in the future for all offboardings?

Use Google Shared Drives, do not create documents in your “My Drive” and share with others. If the file is hosted in the Google Shared Drive space, there is no owner and people can come and go without access ever being lost.

#Google, #All

Free Google Workspace Training

Posted: November 14th, 2022

With your Google Enterprise account, Onix offers quarterly Google Workspace training free of charge. These webinars will provide training needed to educate new and advanced users.

Please note that all times listed are in Eastern Time Zone.

Course Descriptions (Register for class by clicking on Register in the table below the descriptions.)

100 Basic Gmail & Contacts for Work - Date: 12/12/2022 | 11:00 AM - 12:00 PM | Register

This beginner-level messaging course will introduce Gmail and Contacts to the end user so that they are proficient using these tools. We will cover all of the prominent features and settings to make the initial interaction with the messaging apps a positive experience.

200 Basic Drive & Drive Structure - Date: 12/13/2022 | 11:00 AM - 12:00 PM | Register

This class will cover the ins and outs of Google Meet, where you can talk face-to-face with up to 500 participants per business call; non-Google participants may participate, and users can be phoned in as well. Learn how Google Meet, Chat, and Spaces integrate seamlessly with Gmail and Calendar to fill your daily business communications needs worldwide, 24/7.

400 Chrome Browser - Date: 12/14/2022 | 11:00 AM - 12:00 PM | Register

This course will walk through the benefits and features of using the Chrome browser such as pinning tabs, the bookmarks bar, Chrome settings, and useful extensions in the Chrome Web Store.

307 Intro to AppSheet - Date: 12/15/2022 | 11:00 AM - 12:00 PM | Register

Spend an hour learning the basics of creating apps in AppSheet! Includes a high-level overview of the backend of AppSheet and the 1st steps of creating an app.

#Google, #Training, #All

Free Google Workspace Training

Posted: August 8th, 2022

With your Google Enterprise account, Onix offers quarterly Google Workspace training free of charge. These webinars will provide training needed to educate new and advanced users.

Please note that all times listed are in Eastern Time Zone.

Course Descriptions (Register for class by clicking on Register in the table below the descriptions.)

160 Google Meet & Chat - Date: 9/26/2022 | 11:00 AM - 12:00 PM | Register

206 Google Forms - Date: 9/27/2022 | 11:00 AM - 12:00 PM | Register

This class provides detailed information on how to create online surveys using Google Forms. We’ll explore how to create interactive forms and the different types of questions that can be asked, add media, and multiple sections. We’ll wrap up by submitting our Form and consider different ways to view the collected responses.

215 Intermediate Sheets - Date: 9/28/2022 | 11:00 AM - 12:00 PM | Register

Spend an hour learning intermediate functionalities including pivot tables, conditional formatting, and data validation, V and H lookups, formulas like split and concatenate, transpose and more.

307 Intro to AppSheet - Date: 9/29/2022 | 11:00 AM - 12:00 PM | Register

Spend an hour learning the basics of creating apps in AppSheet! Includes a high-level overview of the backend of AppSheet and the 1st steps of creating an app.

#Google, #Training, #All

Monthly Composites Report Date Change

Posted: June 14th, 2022

We will be moving July's Composites Report delivery date from 7/9 to 7/16. This is to provide more time to finish your books for those converting to D365. Sorry for any inconvenience this may cause.

#Reports, #All

Franchise Endpoint Protection Offer

Posted: May 31st, 2022

Byrider recently secured fantastic pricing for 24x7x365 Managed Endpoint Protection and Response services that we are able to pass on to the Franchise body for their own endpoints.

Benefits to you:

Managed Next-generation endpoint protection; workstations will be protected by software called SentinelOne, voted by Cyber Security professionals as a leader in the industry. This type of software drastically lowers your chance of getting a virus, ransomware, or any other malware infecting your laptops and desktops.
Quick Incident Response services; most cyber security incidents are resolved remotely, behind the scenes, within a couple minutes, without you having to lift a finger or call anyone.
Possibility of Lower Cyber Insurance costs; Insurance providers will ask if you have a service like this or perform this function internally and will raise your costs if you do not.
Amazing Pricing; $6/computer per month. It is an extremely good price for this type and level of service and the Endpoint protection software, SentinelOne. It may lower your insurance costs by at least that amount, and if you have a similar service, you may save by switching.

We recommend this service not just for the potential cost savings, but for the reductions in risk. Our companies are very intertwined; the more secure one of us is, the smaller chance there is of a Cyber incident spreading and impacting all of us.

If you are interested, you can email our Cerberus Sentinel account rep, Chuck Storms, directly at Chuck.Storms@truedigitalsecurity.com. If you have any questions or would like some assistance, please reach out to your Franchise Consultant.

#Security, #Franchise

Mandatory Windows 10 Update (21H2)

Updated: June 26th, 2022 | Posted: April 25th, 2022

In response to Microsoft's retirement of Internet Explorer on June 15th, we will be migrating to Microsoft Edge IEMode to access Discover. By June 7th, all Corporate and Company Store systems will be migrated to Edge IEMode. We highly encourage the Franchise community to make the transition to Edge IEMode by that date as well. Please review the rest of the message on the first steps needed to complete the transition. Further instructions will be forthcoming by May 6, including who and how to contact us for support. This transition will take time, do NOT delay!

What does this mean?

As previously discussed, Microsoft has decided to retire Internet Explorer 11 on June 15th. This has required us to find another browser that will support Discover. For the past several weeks with the help of our pilot group we have been testing Microsoft Edge using a specific configuration to run Discover in IEMode with success. This pilot group has consisted of corporate, company stores and franchisee users.

What do I need to do?

Step 1 - Update Windows 10 to version 21H2. Do NOT upgrade to Windows 11!!!

(Corporate/Company Stores) - IT Client Services has pushed an automated update, however some remote systems and laptops may not receive the update so you will need to manually trigger the update by following these instructions! LINK

IMPORTANT: Failure to update your system to 21H2 will result in a work hours deployment which will prevent you from using your computer for roughly 30 minutes.

(Franchise/Byrider Direct) - Begin updating your Windows 10 systems to the latest operating system version which is currently 21H2.

Click this link to see how to check what version you have installed currently.

Click this link for a very easy way to update your Windows system to the most current Windows 10 version. Run the downloaded file, this process will take around an hour to complete then it will prompt you to reboot your computer, if you fail to manually restart then after the 30 minute timer has completed it will force the system restart.

Click this link to view the Step 1: Windows 10 Update Assistant Instructional Video

Click this link to view a very simple way to access Discover on Edge if you're using Windows 10 Home Edition or on a personal computer.

Step 2 - Updating specific Windows and Microsoft Edge settings.

(Corporate/Company Stores) - IT Client Services will handle all system configurations for your Byrider owned computer.

(Franchise/Byrider Direct) - Please follow the following instructions. We highly encourage you utilize experienced IT professionals to complete these computer changes. Administrative permissions will be required. Click this link

Click this link to view the Step 2: Windows 10 Edge IEMode Configuration Instructional Video

Additional Notes

While this process is meant to keep Discover running, we understand that additional services may be impacted which are out of our control. Please report any sites that require Internet Explorer 11 currently to ajohns13@byrider.com . We're currently aware of Hyland's Perceptive WebNow product and NICE InContact's Engage system's.
Microsoft Edge for Apple devices does not support IEMode. The IEMode feature is what allows compatibility for Discover.

#Windows10, #WindowsUpdate, #All

Cisco AnyConnect VPN Change!

Updated: May 3rd, 2022 | Posted: April 25th, 2022

We're changing the way you log into Byriders' network through Cisco AnyConnect VPN!

On April 28th, you will no longer be able to connect to VPN using the old authentication method (Discover\Windows ID) but instead will utilize your @byrider.com Google account.

Everyone is now able to log into this new method of accessing VPN and we highly encourage you to proactively make this transition prior to April 28th. IMPORTANT: The VPN address is case sensitive!

Franchise and Byrider Direct Employees enter: jdbvpn.jdbyrider.com/Zees
Corporate and Company Store Employees enter: jdbvpn.jdbyrider.com/Corporate

Corporate and Company Store please visit the following instructions.

#VPN, #All

(Franchise) Windows 10 System Procurement

Posted: April 14th, 2022

If you're continuing to have an issue with finding and purchasing Windows 10 supported systems please reach out to our friends at CDW.

Jill Haarman and Ryan Summers can be reached at jillandryan@cdw.com

They have been informed with the current struggles and are ready to help!

If you do not want to go through a company to help you through these frustrating times, you can go directly through a manufacturer such as HP, Dell and Lenovo.

You shouldn't ever have to purchase a Windows 11 system then separately purchase a Windows 10 operating system license. That is an unnecessary cost and is easily avoidable by bypassing the local brick and mortar stores such as Best Buy and Walmart. Simply shop online at any of these trusted sites!

Project Update: We're making great progress on the Microsoft Edge IEMode project and once we have the Windows 10 environment working properly for Discover we'll shift focus to Windows 11. With that said, Windows 11 is NOT a supported operating system. Byrider I.T. will not be able to help you with issues if you're currently on a device which is not on a current version of Windows 10.

#Windows11, #Windows10, #Procurement, #Franchise

The future with Windows 11

Posted: March 9th, 2022

Although Windows 11 is currently not a supported platform within Byrider, that doesn't mean we're not actively working on solutioning to make it a reality sooner rather than later!

The major hurdle that we're facing is the dependency for Discover to use Internet Explorer 11. As you may or may not know, Windows 11 does not have IE11. There will be additional news concerning this topic in the near future.

In the mean time, it is important that you purchase new systems with Windows 10. Your typical brick and mortar location will not have these systems which means you will need to order online through a manufacturers site such as HP or Dell.

#Windows11, #All

https://docs.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro

DO NOT UPGRADE TO WINDOWS 11

Windows 10 Version Lifecycle

Posted: March 9th, 2022

Windows 10 has bi-yearly versions which bring new features and security updates. Special attention needed to be applied to version 20H2 which updated Edge to use the Chromium backend. This change brought in IE Mode to Edge and is currently being tested with Discover.

Important Dates:

All versions prior to 20H2 are now expired, this means you will no longer receive Windows updates. This is dangerous as it opens you up to security vulnerabilities.
Version 20H2 expires on May 10th, 2022.
Version 21H1 expires on December 13th, 2022.
Version 21H2 is the most recent version of Windows 10 and is set to expire on June 13th, 2023. Byrider I.T. recommends that you update to this version of Windows.

Franchise - You will need to manually update your systems, be careful not to update to Windows 11!
Corporate / Company Stores - IT Client Services will continue to push Windows updates when necessary. This may result in system restarts during the morning hours.

#Windows10, #WindowsUpdate, #All

(Franchise) Google Shared Drives are coming!

Posted: March 8th, 2022

Beginning on Tuesday, March 14th your location will have the opportunity to utilize Google Shared Drives. A select one or two "key contacts" from your location have been designated to add members to your locations folder.

Byrider Corporate and Company Stores have shifted away from local "on-premise" network storage to a near 100% adoption of internet storage via Google Drive and Google Shared Drives. The benefit of utilizing Google Shared drives are the following:

Easy access - have internet? You have access regardless of location.
Storing files in Google Shared Drives removes the "ownership" aspect of a file which eliminates the headaches you may have encountered previously when a staff member leaves for another opportunity.
Powerful integration with the Google Workspace suite of applications.
Collaboration with local and remote personnel made simple.

It is recommended to install the local Google Drive for desktop application.

LINK

This application makes for very quick access to Google Drive and Shared Drives by making it accessible on your local machine as if it was a network drive.

Example:

If you choose not to download this local application then you can simply navigate to Google Drive through Google's web interface.

#Google, #Drive, #Franchise

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